Tag: retailers

June 24, 2022

Social responsibility and sustainability are a top-of-mind issue for the retail industry today. As consumers clamor for greener ways, the industry is simultaneously developing what an ethical future looks like. From building eco-friendly stores and supply chain networks, to rethinking […]

June 21, 2022

Adecade ago, more than 1,100 people died when Rana Plaza, an 8-story factory in Bangledesh, collapsed. Workers, noticing cracks in the structure for weeks, begged management not to be sent inside the building, but to no avail. Once it began […]

June 8, 2022

Zara may be in the midst of changing the parameters of e-commerce returns for apparel retailers. The company announced in May that U.K. customers will now be charged 1.95 pounds, or about $2.45, for customers to return online purchases to […]

June 7, 2022

Upon first glance, the ease of a search engine seems obvious. You arrive at a website, type a word or phrase into the search bar, and get exactly what you were looking for. Right? Maybe not. That tried-and-true process has […]

June 2, 2022

Supply chain is all the rage. Retailers struggle to cope with supply shortages, rising costs, uncertain deliveries, and new demand patterns from consumers. There must be a better way to navigate this new normal with speed and agility. Retailers turn […]

June 1, 2022

Shifting attitudes around antitrust issues in both major U.S. political parties has been a headache for Amazon that has only grown with time and the company’s size. The big tech legislation introduced in both the Senate and House of Representatives […]

May 27, 2022

Both Target and Ulta seem to be thrilled with the early results of their shop-in-shop deal. The pair have already exceeded the initial 100-store plan, with Ulta this year announcing the retailers would open an additional 250 shop-in-shops. Target CEO […]

May 19, 2022

With heady revenue predictions for retail media north of $100 billion and with equally impressive growth rates, it’s not surprising to see a surge of retailers opening advertising shops in attempts to capture share. But we’re still in the early […]

May 18, 2022

The concept of “shopkeeper’s privilege,” which is codified in many state laws, has long granted retailers leeway in detaining customers they “reasonably” suspect of stealing. The pervasiveness of racism in wider society means that leeway often translates to unfair treatment […]

April 25, 2022

By all accounts and measures, retailers have cause for optimism. Despite rising inflation, eCommerce sales grew 50% over the course of the pandemic, to the tune of nearly $870 billion. As this trend continues, consumers are poised to engage with […]

April 22, 2022

Every time someone interacts with a brand, it’s an opportunity to build trust, deliver value, and ultimately, drive growth. But as customer expectations for seamless ecommerce experiences increase, it can be difficult and expensive to scale the quality and quantity […]

April 13, 2022

Eighty-one percent of companies are reliant on third-party cookies while 85 percent of consumers want brands to use only first-party data, according to Twilio’s “State of Customer Engagement Report.” The global survey of 3,450 business leaders and 4,500 consumers further […]

March 22, 2022

Until recently, when a consumer was purchasing online from a retailer and evaluating delivery options at checkout, the faster the service the more the customer had to pay. However, this is no longer always the case with some leading retailers […]

March 10, 2022

Creating digital experiences that cut through the noise is tough for retailers. Many more businesses, prompted by the pandemic, are creating additional e-commerce channels to generate sales. At the same time, shopper expectations have escalated. This has created a much […]

March 7, 2022

Monica Deretich has lost count of retailer transformations she’s witnessed in the last two years. As a consultant and veteran retail marketing executive, she now serves as retail industry advisor to Sailthru, helping brands counter revenue and retention pitfalls by […]

February 21, 2022

With the start of another year in the new normal, retailers are still questioning how to best engage with consumers in the post-pandemic world. In the past two years, consumers’ expectations and preferences have vastly changed. Today’s shopper now expects […]

February 16, 2022

Retailers are rethinking how technology intersects with business as organizations pivot to post-pandemic operations. CTO appointments at Neiman Marcus Group, StitchFix and Wayfair in January highlight the central role of technology in retail while signaling the change in expectations companies […]

February 3, 2022

A new university study finds that, while high-empathy leaders tend to be better at giving negative feedback in a helpful manner, they become more distressed, inattentive and less effective at their jobs afterwards. In a penned article in Harvard Business […]

January 31, 2022

For supply chains, the pandemic has brought unprecedented levels of disruption. The specific confluence of events was beyond anybody’s ability to foresee. But, at least in a general sense, everyone should have expected something like the year that just passed […]

January 31, 2022

Coresight’s early store counts show a 2022 that so far is unfolding much like the year that passed, which showed a marked inversion of the trends from years past. Store closures weighed on the industry’s collective mind in the latter […]