Tag: delivery

December 20, 2023

Though the holiday rush currently sits at the top of most retailers’ priority lists, there’s another industry-wide event just around the corner: the 2024 NRF Big Show. The annual gathering of retail leaders and innovators brings together over 6,000 of […]

December 20, 2023

As more cargo ships grapple with escaling attacks at the Suez Canal, led by Iranian-backed Houthi rebels in Yemen, retail industry groups are monitoring the problem and devising possible solutions. The violence is leading some shippers to take precautions and […]

December 19, 2023

Despite tight budgets and wariness about the economy, U.S. consumers have come through for retailers in 2023, and that has continued into the all-important fourth quarter. Even with some holiday promotions moving into October, Black Friday and Cyber Monday helped […]

December 18, 2023

You’re already staffing up your store, stocking up on inventory, and putting up the decorations – it’s that time of year when all retailers are preparing for the holidays, and anxiously awaiting to see if they’ll get the expected influx […]

December 14, 2023

When it comes to Christmas – the shopping season, not the part about the eventful birth several centuries ago in Bethlehem – the last few years were packaged in considerable challenges to the retail and logistics industries. The weather wasn’t […]

December 13, 2023

DTC brands Gilt Groupe, Stitch Fix and Casper have teamed up to create a new feed-based, discovery-driven shopping app called Yaysay that is designed to elevate and gamify off-price shopping online. The mobile app uses AI technology to deliver shoppers […]

December 12, 2023

The FTC and a coalition of 17 state attorneys general sued Amazon in September. They alleged that the e-commerce giant engaged in “punitive and coercive tactics” to maintain various retail monopolies. The alleged monopolies include actions and policies that affect […]

December 11, 2023

In today’s consumer landscape, the customer experience (CX) is everything. As innovation in CX advances, the customer likewise comes to expect even better experiences when they engage with a brand. Enter artificial intelligence (AI) — one of the most promising […]

December 6, 2023

Best Buy continues to adjust its brick-and-mortar operations in the age of omnichannel shopping, aiming to strike the best balance of in-store service and e-commerce fulfillment capabilities. Its revenue fell 7.8% in Q3 amid weak demand for electronics. Although the […]

December 5, 2023

Wish is opening up its shipping capabilities to outside businesses as it pursues ways to turn around its lackluster financial performance. The company posted a net loss of $80 million in Q3 as its revenue fell 52% year over year. […]

December 1, 2023

Claiming “digitization,” “customer experience,” or “faster supply chains” as retail trends seems rather obvious. If you’re a retailer and you’re not focused on those things every year, you will not be in business long. So rather than trying to convince […]

November 17, 2023

When customers place ecommerce orders, the last thing they want is an unhappy surprise. Shipping delays and stockouts lead to frustration and disappointment, especially when logistical problems impact time-sensitive purchases, such as special occasion gifts, event tickets or prescription medications. […]

November 15, 2023

For many ecommerce brands, stress-testing their digital systems in preparation for the holidays is an essential ritual. Retailers need to ensure their systems can scale to upcoming seasonal traffic spikes like Cyber Week so they can capture the attention and […]

November 13, 2023

The digital transformation sweeping across all supply chains is not triggered by new technology but by the emergence of new customer behaviors and expectations. This “New Customer” represents a dramatic shift in the marketplace. Today’s customers are more informed, connected, […]

November 13, 2023

August’s overall retail sales in the U.S. showed continuing resilience, with actual growth of 0.6% after economists polled by Reuters had predicted just 0.2% growth. However, the overall data masks some key data points that may be of concern to […]

November 10, 2023

As consumer spending dips, retailers and ecommerce businesses are facing a perfect storm that is impacting their digital advertising ROI. They are being challenged with growing ad fraud in digital campaigns and a slowing economy. The result is a growing […]

November 2, 2023

With many retailers no longer offering free online returns, in-store returns promise to see an uptick. Are stores ready? A study led by researchers at the University of Portsmouth supported by the ECR Community Shrinkage and On-Shelf Availability Group concluded […]

November 1, 2023

Walmart shoppers can expect to see some big changes to their stores over the coming years. This Friday, November 3, Walmart is set to celebrate its ‘Second Best Day’ with reopenings on the cards for 117 stores across 30 states […]

November 1, 2023

As online commerce continues to surge, chargeback fraud victimizes more and more retailers. Experts report that chargebacks will cost merchants over $100 billion in 2023, and false claims and abuse of the chargeback process are a growing threat to merchants. […]

October 31, 2023

Price Chopper/Market 32 has expanded its partnership with fresh grocery platform Invafresh, which already helps the 131-store supermarket chain prevent 20 tons of food from being wasted each week. By integrating in-store production data with the solution provider’s Fresh Retail […]