In the post-COVID world, restaurants can’t really opt out of takeout and delivery. Just as consumers got used to the convenience of debit and credit card payments—leaving cash-only restaurants in the dust—today’s diner expects convenience, quality and speed, whether they’re in your dining room or their living room.
If your restaurant can’t meet these expectations, customers will likely take their business elsewhere. In today’s dynamic and über-competitive landscape, the ability to serve everywhere, seamlessly, will decide whether a restaurant thrives or merely survives.
