Consumers have spoken, and they have a favorite chain when it comes to buying appliance products.
According to the J.D. Power 2016 Appliance Retailer Satisfaction Study, Lowe’s ranks highest in customer satisfaction with appliance retailers for a second consecutive year and the sixth time in the past seven years. Lowe’s, which scored 830 on a 1,000-point scale, ranks highest in customer satisfaction among appliance retailers and performs particularly well in the delivery service, installation service, price, sales and promotions and store facility factors.
