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Tag: customers


Customer Engagement, Customer Experience

6 Trends to Win Customers

May 15, 2018

Via: Independent Retailer

A customer’s path to purchase often begins online but ends in-store. In fact, a Forbes Insight report found that 82% of shoppers conduct research online before completing a purchase in-store. Independent retailers know that an online presence is important. According […]


Customer Engagement, Customer Experience, In-Store Media, Tech

Why is Lowe’s struggling to turn shoppers into customers?

March 22, 2018

Via: Retail Dive

It’s safe to say that home improvement is having a moment. Companies like The Home Depot and Lowe’s are riding a wave thanks to a healthy housing market and the do-it-yourself trend. And traffic to these stores is booming. Over […]


Customer Engagement, Customer Experience, Retail Trends

Customer experience and loyalty will drive retail financing in 2018

March 6, 2018

Via: Retail Dive

Innovative, customer-focused retailers are always searching for ways to better serve shoppers and increase sales. They know that it’s not just about what they sell but largely how they make it available and affordable to their customers. While many retailers […]


Retail Trends

Amazon, Publix top customer satisfaction ratings

February 27, 2018

Via: FierceRetail

It seems satisfaction is up in some divisions of retail and down in others. According to the annual American Customer Satisfaction Index (ACSI), supermarkets and health and personal care stores have gained points, for a score of 79, and department, […]


Customer Engagement, Customer Experience

10 ways to get customers coming back

February 23, 2018

Via: Lightspeed POS

Remember the good old days when customers walked into your store, selected an item off the shelf, and that’s was it. Thanks to the internet, technology, and social media, those days are long gone, and they aren’t coming back. Operating […]


Customer Experience, Loyalty Programs

5 ways for brands to inspire customer loyalty in 2018

February 7, 2018

Via: Retail Dive

Loyalty is the most valuable thing in the world and the hardest thing to earn. It’s never handed to you. So how do you earn it? Put your customer first and carry through for them, repeatedly. That doesn’t mean you […]


Retail Trends

Does Bitcoin Impact Retail?

January 30, 2018

Via: Independent Retailer

The cryptocurrency trade has been on a wild roller coaster over the past few months. Those who have invested in bitcoin and other currencies are holding their breath as values rise and fall at rapid speeds. Many are left wondering: […]


Customer Engagement, Customer Experience

Amazon’s free shipping draws in 88% of customers

January 26, 2018

Via: Retail Dive

Epsilon also found that the top 1% of Amazon Prime members spend more than $3,200 annually in an average of 19 transactions, for an average transaction value of about $171, while the top 1% of Amazon shoppers who are not […]


Others, Tech

Is The IoT Relevant To The Independent Retailer?

November 28, 2017

Via: Independent Retailer

RSR just published their annual benchmark on the Internet of Things (IoT) and a couple of things became clear. First, far too many retailers large and small don’t really understand exactly what the IoT really is. Secondly, retailers have some […]


Others, Retail Trends, Tech

2017 Innovations in Retail Technology – Research and Markets

November 20, 2017

Via: Business Wire

This edition of ITCC TOE provides a snapshot of some of the key ICT-led innovations for the retail industry. It highlights a set of innovative retail technologies that are available today and their key capabilities in addressing existing industry challenges […]