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Tag: customers


News & Trends

L’Oréal leans into AI with data in mind

February 20, 2024

Via: Retail Dive

L’Oréal has high hopes for what AI and expanded access to data insights will do for the business. The company’s data platform houses 10 petabytes of data, which teams use to power “all types of AI models, including the latest […]


News & Trends

During the Holidays, Small and Mid-Sized Businesses Feel the Impact of Retail Crime

February 9, 2024

Via: Retail TouchPoints

Retail crime was a hot topic throughout 2023, and it’s easy to see why. According to the National Retail Security Survey, losses attributed to retail theft rose to $112.1 billion in 2022, up from $93.9 billion in 2021 — and […]


News & Trends

Will AI Stores Without Employees Ever Become Mainstream?

February 8, 2024

Via: RetailWire

Retail is evolving. With technology and changing customer behaviors guiding the way, more businesses are shifting toward automated systems and AI stores. In fact, according to Retail Innovation Hub’s 2022 research, there was an 11% increase in brands using self-checkout […]


Customer Engagement, Customer Experience

How to Convert Customers with Empathetic Marketing

July 27, 2023

Via: Retail TouchPoints

In explaining the human mind, neuroscientist Antonio Damasio shared, “We are not thinking machines that feel; rather, we are feeling machines that think.” Not only are we feeling, but Damasio’s study also revealed that every decision we make is grounded […]


Customer Engagement, Customer Experience

Is It Good Business to Allow Associates to Break or Bend Rules for Customers?

April 17, 2023

Via: RetailWire

When retail employees go “above and beyond,” which often involves deviating from organizational rules, it has been shown to enhance customer loyalty for the store. New university research shows it can also lift engagement for the infracting employee. “Customers clearly […]


Editorial

US Consumers Are Looking Forward to Holiday Shopping Despite Inflationary Pressures

December 22, 2022

Via: Natalie Dunn

Inflation remains one of the most important issues facing the US economy at the moment. According to Statista, US prices rose 8.2 percent in September, compared to the corresponding month in 2021. The monthly inflation rate for American goods and […]


Retail Types, Stores

How to Greet Customers in Retail: 20+ Examples to Try in Your Store

September 22, 2022

Via: Lightspeed

I distinctly recall a moment about a year ago. I was with some friends in Denver’s Cherry Creek neighbourhood, an area known for its upscale shopping, dining and hotels. One of my friends was getting married in a couple of […]


Retail Types, Stores

10 Ways to Increase Conversions in Your Retail Store

August 5, 2022

Via: Lightspeed POS

Ever see people walk into your store, look at a few things and walk right back out without purchasing? Every time someone does that, you’re losing out on profit. The good news is that you can fix this by working […]


Suppliers

Two years of disruptions have increased the awareness of supply chains

July 6, 2022

Via: SCMR Editorial

Over the last two years, the term supply chain management has gone from one primarily recognized by those within certain jobs to one frequently appearing in news stories. Supply chain disruptions are still regularly discussed by media outlets, and they […]


Customer Experience, Point of Purchase

Should retailers prepare to serve customers in ‘post-car’ suburbs?

June 8, 2022

Via: RetailWire

Tempe, AZ, is putting the finishing touches on a planned car-free community built to let its 1,000 inhabitants live — and shop — without owning cars. The 17-acre community, called Culdesac, will open later this year, according to ABC 15. […]


Retail Types, Stores

Retail’s Journey Toward Personalization

April 15, 2022

Via: Retail TouchPoints

The COVID-19 pandemic exacerbated the many issues affecting brick-and-mortar stores: retailers large and small closed a record-breaking 12,200 stores in the U.S. in 2020. But not everybody lost. The clear winners in retail were organizations that had invested in new […]


Suppliers

Deliveroo reports 36% rise in gross value of orders in Q4

January 20, 2022

Via: Charged

Deliveroo has published its Q4 trading update, revealing that customers placed an average of 3.4 orders per month throughout the last three months of 2021. These figures are a hike from the pre-lockdown figures of three orders per month placed […]


E-payment & Data Security, Tech

Which? calls for stronger BNPL safeguards

January 6, 2022

Via: Charged

Which? has called for stricter safeguards surrounding buy now, pay later (BNPL) and the potential risks. The consumer group wants to stop shoppers from choosing BNPL payment solutions without knowing the risks that come with it. A study conducted by […]


News & Trends

Don’t get comfortable — what to look out for in the next era of retail

December 6, 2021

Via: Retail Dive

The future of retail came quicker than anticipated, and the global pandemic put retailers in survival mode. In just the last two years, the shift toward digital transformation has radically accelerated — and the pace is not slowing down any […]


Customer Engagement, Customer Experience

Marketers Must Adapt to Find More Authentic Ways to Engage With Customers

November 30, 2021

Via: Retail TouchPoints

Traditional outbound marketing to consumers, such as email campaigns, SMS text messaging, display ads, retargeting and other forms of “push marketing,” will in the future see even less engagement from consumers. Commercial email open and click rates are on the […]


News & Trends

2022 Retail Success Guide

November 2, 2021

Via: Independent Retailer

With only two months left of 2021, retailers should already be looking ahead to the new year for the newest trends, technology, marketing tactics, products, and solutions for improving their business. Independent Retailer has rounded up some of the most […]


Customer Engagement, Customer Experience

Engaging Customers Beyond the Point of Sale with Mobile Marketing

November 2, 2021

Via: Retail TouchPoints

Perhaps you’ve heard of the experience economy. It doesn’t just refer to experiences like bungee jumping or white water rafting, but rather, encompasses the consumer desire for a valuable end-to-end brand experience. Research finds that customer experience is the number […]


News & Trends

Retailers Can Reduce Maintenance Costs By Taking Care of Their Assets

October 22, 2021

Via: RIS News

As the world continues to be affected by the pandemic and more people are being vaccinated, lockdowns are being eased. As a result, many are seeing customers return a little closer to the “old normal.” However, retailers must make the […]


Retail Types, Stores

The Ultimate Guide to Renovating Your Retail Store

October 20, 2021

Via: Lightspeed POS

Renovating your retail store can be both exciting and rewarding. Your store’s exterior and interior design are a crucial part of your overall brand experience. While remodeling your store can be a big investment, the difference it makes for both […]


Customer Engagement, Customer Experience

The Key to Getting Closer to Your Customers

October 19, 2021

Via: Independent Retailer

In an Amazon-driven market, how can specialist retailers get closer to their customers? They have something that the growing mass of online conglomerates just cannot offer — their domain expertise. In many cases a customer needs more than just picking […]