Tag: customers

October 11, 2021

Fall is finally here! As the weather cools down and retailers ramp up for the holidays, let Intouch Insight be the Goose – no, not the Christmas kind – to your Maverick with our latest Changes in Consumer Habits report. […]

September 24, 2021

Whether you’re a first time business owner or seasoned entrepreneur, your new clothing store will benefit from having a formal business plan. A business plan is a document that outlines its intended purpose and goals, and helps serve as a […]

September 1, 2021

The purpose of a retailer is changing. The core function may still be to sell products, but there are entire worlds being built up around consumers now that have — at least on the surface — little to do with […]

August 30, 2021

Last year’s holiday season alone brought in $188.2 billion in online sales and retailers are already gearing up for another surge of orders for the upcoming 2021 season. Although preparing for this influx of orders may be top of mind […]

June 30, 2021

As more businesses around the world open their doors—and as more shoppers venture back into brick and mortar stores—there’s one question that can’t be overlooked: how do you attract customers in a completely new era of retail? After more than […]

June 28, 2021

In recent years, retailers have focused on developing an omnichannel marketing strategy — reaching customers regardless of how they interacted with the business — in person, through ads, social media, apps or mobile devices. By making it easy to connect […]

June 22, 2021

New university research finds hard-to-please, or “picky”, customers demonstrating shopping tendencies beyond just looking for the “best” option. Previous research has found that about 40 percent of people say they have family or friends they would consider picky, suggesting the […]

May 14, 2021

Walmart has acquired virtual try-on start-up Zeekit as it ramps up its digital offering and seeks to provide an “inspiring and personalized digital experience” for customers. The US’ largest physical retailer announced in a blogpost this week that it has […]

April 29, 2021

Most shoppers keep their smartphones on them for immediate access to information. In fact, 76 percent of consumers look for a company’s online presence before visiting in-person, according to a new report from Visual Objects, a directory of design and […]

April 27, 2021

How can you offer customers one-on-one service? How can you convince them that coming in store is a worthwhile trip, with experiences they can’t get online? How can you safely bring customers in store and manage your associates’ workload? Simple: […]

April 6, 2021

Returns in the retail industry have always posed a challenge. A report from Statista estimated 2020 return delivery costs at $550 million, up 64% since 2017. Those are just costs incurred by the purchaser, which do not include the processing, […]

March 4, 2021

In a constantly evolving retail landscape, anticipating consumer needs is the key to retention. Coveo’s survey illustrates how quickly customers abandon brands when they don’t feel taken care of. Achieving customer satisfaction won’t come easy, though. The report indicates that […]

October 7, 2020

The massive report on tech giants is more than a year in the making, the end product of an in-depth investigation that drew from more than 1 million company documents as well as witness testimony — including from Amazon CEO […]

October 7, 2020

While the president seemed to walk back his worrisome tweet later in the evening Tuesday, his chief of staff, Mark Meadows, reiterated Wednesday morning that the talks between the administration and Congressional leaders are indeed off, according to a tweet […]

August 12, 2020

There are many ingredients that go into a successful selling strategy. But it ultimately all comes down to knowing who your ideal customers are and what they truly care about. As you correctly understand your buyers’ current needs, you will […]

August 5, 2020

The customer journey, especially in retail, is highly unpredictable. In the earlier days, retail meant brick-and-mortar stores to customers. With the advent of the Internet, companies like Amazon brought the trend of online business and gave brick-and-mortar stores a big […]

June 16, 2020

Many sales pitches are won (or lost!) instantly. This sales presentation tells a brief story about your product, service, or idea in order to capture your prospect’s attention and convince this target that your offering is worth the investment. Put […]

December 6, 2019

Anyone who touches the customer experience can drive loyalty with one powerful skill: rapport-building. When you can build and maintain rapport with customers, you ensure they’ll come back, buy more and possibly send other customers to you because of basic […]

November 1, 2019

Black Friday is just around the corner, and that means you’re about to be very very busy. Anything you can automate to make the process smoother is going to save your precious minutes for more critical fires to be put […]

August 26, 2019

You’re great at promoting your products or services. But someone is better. Advocates love your company and what you do. They’re your cheerleaders, and they’re probably ready to tell others about it. You just might need to help them get […]