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Tag: automated customer service

News & Trends, Others, Tech

Retail to lead global AI spending in 2019 as market reaches $35.8B

March 13, 2019

Via: Retail Dive

Retailers continue to lead the way in AI investments, as personalization becomes a more important driver of e-commerce sales and consumers demand better customer experiences, including those delivered by automated agents like chatbots and business messengers. Several recent case studies […]