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Retail in Reverse: Surveying the state of returns

October 31, 2023


The challenge of figuring out reverse logistics is much like unwinding yarn. Where do you start? And then, what does it take to avoid getting all tangled up later on?

With returns, none of this is easy. Some put extra effort into ignoring the pile in the corner. Others dedicate an area in the warehouse or even a separate facility and develop structured processes. There are those that look to other companies to handle their returns.

And while large quantities of returns make it back into the sales channel, all too often, final disposal and destruction of the return is the best option.

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