Google’s customer support has come a long way since it first began selling Nexus mobile phones and Google Voice number ports to customers. However, the success of its new suite of devices depends on how well it’s able to provide customer and technical support for those devices.
Google’s history with customer support is not great, which is why it’s an encouraging sign that the Pixel includes the ability to message customer support from inside the actual phone, which is definitely better than its Nexus-era method of offering user forums and maybe some e-mail support.
