Tag: omnichannel

September 30, 2020

It’s that time of year again when retailers set out their “help wanted” signs for new hires to assist in getting through the Christmas rush. This year, however, has been anything but typical for retailers, and that is true as […]

September 25, 2020

Costco’s membership business model certainly isn’t broken and so there doesn’t appear to be a need to fix it. That said, some believe that the biggest warehouse club in the land is in danger of losing sales to other retail […]

September 21, 2020

Trader Joe’s, with no e-commerce presence or curbside pickup, missed the pandemic-driven e-grocery surge and doesn’t seem to mind. The limited-assortment grocer is also experiencing challenges because its smaller stores are harder to reconfigure for social distancing. Long lines outside […]

September 18, 2020

Grocery sales made online are expected to grow more than 60 percent from pre-pandemic levels to $250 billion in 2025, accounting for 21.5 percent of the industry’s total, according to a new study. More than 60,000 Americans were surveyed for […]

September 14, 2020

Lululemon plans to use a mix of pop-ups, queuing technology and online assistance to manage Christmas holiday crowds. The yoga-themed retailer’s reopened stores are performing at 75 percent of last year’s volume due to capacity restrictions, with lines forming outside […]

September 8, 2020

Asked about their experiences with businesses that have added curbside pickup options since COVID-19, 55 percent of consumers chose the description “fast & easy” in a survey from Medallia Zingle, 35 percent said “a little rocky” and 10 percent “poor.” […]

September 4, 2020

Some retailers may have eliminated hazard pay, but the threat of COVID-19 is far from over and frontline workers are feeling the pressure. Fifty-five percent of retail workers are feeling more stressed during the crisis, 60 percent report having higher […]

August 14, 2020

Home improvement retailing rivals Home Depot and Lowe’s have a need for speed. Each company has announced this month that they are taking steps to outpace the other when it comes to the delivery and pickup of online orders made […]

August 3, 2020

Despite the relentlessly bleak news of sales declines, store closings and retail bankruptcies, Tractor Supply Company (TSC) not only just reported strong second-quarter sales, it also announced plans to open 75 to 80 new brick-and-mortar locations. Concluding that the retailer […]

July 23, 2020

Customers returned to recently reopened Best Buy stores in the second quarter while continuing to place online orders at record levels for the consumer electronics chain. The retailer has also made an important connection between its frontline workers and sales […]

July 21, 2020

Retailers, faced with changing customer needs and a demand for constant innovation, are looking to cutting-edge tech to improve their stores. Most modern businesses collect huge amounts of customer data. A lot of that info goes to waste, however. Artificial […]

July 6, 2020

A survey from Inmar Intelligence finds 88 percent of U.S. consumers planning to continue to shop online to avoid crowds, yet 40 percent have held back on purchasing online due to complicated returns processes. Other findings from the survey: Forty-two […]

July 2, 2020

The novel coronavirus pandemic has disrupted the lives of Americans in all 50 states and U.S. territories. It has forced people to develop new habits, including how they shop for and buy goods. As it turns out, Americans like many […]

July 1, 2020

It’s long been argued by Target, Walmart and other retailers that their most valuable customers shop in both their stores and on their websites. If that’s true for other retailers that sell groceries, then recent research shows that the ranks […]

June 3, 2020

As we move into a new phase of the coronavirus crisis, it’s clear that delivery, click and collect/BOPIS and curbside pickup are here to stay. These options were slowly picking up speed already, but recent events have given them an […]

May 19, 2020

Walmart has long been one of the retailers noted for performing at a high level when facing down natural disasters and economic tumult. The same has remained true in recent months as the coronavirus pandemic has in some way disrupted […]

February 20, 2020

Kroger said its self-service advertising platform now leverages three sources — its own customer loyalty program, data science from its media advertising business and Microsoft PromoteIQ — to allow brands for the first time to view in-store and online sales […]

November 18, 2019

Receiving and promoting online customer reviews can enormously impact your retail business. Positive customer reviews can influence consumers to pull the trigger and make a purchase. If you want your retail business to sell more, driving more positive online reviews […]

May 17, 2019

As the report makes clear, retailers are attempting to reach consumers across more platforms, and adopting the BORIS and BOPIS strategies are ways for retailers to stand out among lagging competitors. Because consumers don’t always receive the right goods when […]

August 9, 2018

Like many industries today, retail is in an extreme state of disruption. In five years, 25% of malls will be gone. The U.S. has way too much retail space per capita at 23.5 square feet, compared to 16.4 in Canada […]