Tag: free shipping


Free shipping is more important to shoppers than same-day delivery: Forrester

December 28, 2023

Via: Retail Dive

Given the costliness of implementing same-day delivery and shipping, and consumers’ lukewarm feelings on it, the investment may not be worth it for some retailers, according to Forrester. A more cost-effective way to provide products quickly is buy online, pick […]

Customer Experience, Loyalty Programs

Should More Retailers Roll Out Free Shipping Membership Programs?

April 18, 2023

Via: RetailWire

A university study concludes that paid, membership-based free shipping (MFS) programs can compensate for delivery costs, reduce customer churn and be a significant revenue source. Researchers from North Carolina State University and Texas A&M University calculated that MFS programs deliver […]

News & Trends

Online Reviews Establish Trust & Drive Purchase Behavior

August 26, 2021

Via: Independent Retailer

The ecommerce world has changed dramatically since the height of the pandemic, and now that many consumers are used to shopping online, these changes could be here to stay. Probably one of the bigger changes is the importance of online […]

Customer Engagement, Customer Experience, Suppliers

Pressure From Amazon May Be Forcing Retailers to Offer More Shipping Options, Says New Survey

July 17, 2019

Via: SCMR Editorial

Amazon is putting pressure on retailers, and failure to provide competitive shipping options is costing online them business, according to a new survey of merchants and consumers conducted by e-commerce platform BigCommerce. Half of the nearly 3,000 consumers surveyed said […]

News & Trends

Retail Return Policies: Your Guide to Returns and Free Shipping

July 11, 2019

Via: Lightspeed POS

Repeat customers are good for business. Repeat returners? Not so much. While returns are a natural part of the retail business, some customers take it to another level. Whether their motives are fraudulent or simply fickle, serial returners impact your […]

Customer Engagement, Customer Experience

E-commerce shoppers expect free shipping, branded giveaways

September 14, 2018

Via: Retail Dive

The power of free giveaways is especially strong among younger demographics, as 75% of Gen Z survey respondents and 60% of millennial respondents said free giveaways were likely to turn them into repeat customers. Yet, consumers don’t want to trade […]

Customer Engagement, Customer Experience

Amazon’s free shipping draws in 88% of customers

January 26, 2018

Via: Retail Dive

Epsilon also found that the top 1% of Amazon Prime members spend more than $3,200 annually in an average of 19 transactions, for an average transaction value of about $171, while the top 1% of Amazon shoppers who are not […]

Customer Engagement, Customer Experience, Point of Purchase

Best Buy Aims to Lure Holiday Shoppers with New Fulfillment Options

October 31, 2017

Via: Retail Info Systems News

Best Buy has launched free shipping, with no minimum purchase for the holidays. From now until Christmas Day, orders on will ship at no cost. However, the retailer says store pickup is the fastest way to get a purchase, […]

Retail Types, Stores

Macy’s continues its online growth in Q3

November 14, 2016

Via: Internet Retailer

Once again, online sales grew while overall sales fell for Macy’s Inc. Macy’s, No. 6 in the Internet Retailer 2016 Top 500 Guide, does not break out online sales, but chief financial officer Karen Hoguet told analysts on the retailer’s […]

News & Trends

Online shoppers want in-store experience

October 19, 2016

Via: FierceRetail

U.S. consumers are expected to do the majority of their holiday shopping online this season, but there are still quite a few barriers that will have them abandoning shopping carts. For the most part, these shoppers expect the online experience […]

News & Trends

The returns process: Where retailers fall short

October 11, 2016

Via: Internet Retailer

Returns of online orders are a real hassle for consumers. That was one of the principal findings of a recently released Internet Retailer report entitled, “Click, Ship & Return,”in which researchers tracked shipping speed, order processing and returns capabilities for […]

News & Trends

Pier 1 moves toward a drop shipping model to grow online sales

October 3, 2016

Via: Internet Retailer

Online sales are growing at home furnishings retailer Pier 1 Imports Inc., and with that in mind, the retailer will make more products available online. E-commerce accounted for about 20% of sales during the fiscal second quarter and the first […]

Others, Tech

eBay Finally Working On Fix For App Glitch That Falsely Shows Free Shipping

April 15, 2016

Via: Consumerist

When an eBay seller posts an item up for sale, they have the option of calculating shipping costs so that potential buyers will have a fairly accurate idea of how much their total bill will be before purchasing. But that […]

Loyalty Programs

Free Shipping Day delivers $1.48 billion in online sales

December 23, 2015

Via: Internet Retailer

Spending, up 21.5% compared with last year, was 9.6% higher than forecast, according to Adobe’s Digital Index. Online shoppers jumped on this holiday’s Free Shipping Day promotion on Dec. 18, spending 21.5% more year over year for a total of […]