November 27, 2023
Via: Retail TouchPointsAs Cyber Monday sales continue to roll in, Cyber Week appears to have allayed retailers anxieties by delivering another year of record consumer spending, according to Adobe Analytics. Online spending on Black Friday came in above projections, at $9.8 billion […]
Customer Engagement, Customer Experience
July 13, 2023
Via: RetailWireIn the fast-paced world of retail, discounts have become a powerful tool for enticing consumers and driving sales. However, behind the scenes, there is a fascinating interplay between psychology and consumer behavior that shapes the effectiveness of these discounts. When […]
Customer Engagement, Customer Experience
December 27, 2021
Via: RetailWireAccording to a Pymnts study, 45 percent of holiday shoppers would be willing to keep items they were planning to return in exchange for just a 10 percent discount. That figure climbs to 51 percent for a 20 percent discount […]
Customer Experience, Loyalty Programs
June 8, 2021
Via: Retail DiveWalmart’s membership service drew comparisons to Amazon’s Prime before Walmart+ was made public. But for Walmart, any contrasts it can draw are likely more important than similarities, such as free shipping. With Amazon offering drug discounts of its own through […]
August 12, 2020
Via: Laura BrenenThere are many ingredients that go into a successful selling strategy. But it ultimately all comes down to knowing who your ideal customers are and what they truly care about. As you correctly understand your buyers’ current needs, you will […]
Customer Experience, Loyalty Programs
February 11, 2020
Via: Retail DiveOn the face of it, the latest news from Macy’s is not much different from the loyalty program announcement from two years ago. It appears that the retailer has incorporated its mobile app into the Star Rewards partnership and expanded […]
January 3, 2020
Via: Retail DiveAnalysts have been expecting plenty of discounts during the fourth quarter. Moody’s analysts warned in December that the six fewer selling days between Thanksgiving and Christmas could “exacerbate the promotional environment” for the period. They noted, as an example, that […]
Customer Engagement, Customer Experience
May 22, 2019
Via: Retail DiveBRP’s findings indicate that smartphones continue to evolve as a shopping platform and personalization engine, in addition to their role for voice calls, text, gaming, media consumption and social media usage. Consumers are growing to expect a frictionless “bricks and […]
July 18, 2018
Via: Retail DiveBeing caught in a never-ending loop of puppy pictures wasn’t exactly what shoppers expected out of the first hour of Prime Day 2018. The fourth annual self-proclaimed shopping holiday got off to a rough start when a glitch from its […]
Customer Engagement, Customer Experience, Retail Types, Stores
November 7, 2017
Via: Retail DiveTarget is out of the gate with some hefty deals well before Black Friday or, more accurately, Thanksgiving (and beyond). The retailer is advertising thousands of deals, including lowest prices of the year on video games, TVs and other electronics. […]
Customer Experience, Loyalty Programs
August 25, 2017
Via: ConsumeristIf you’ve been wondering what the marriage of Whole Foods and Amazon will look like, we now have one clue that’s more tantalizing than a bundle of young asparagus. In the companies’ official wedding announcement today, their leaders announced how […]
August 4, 2016
Via: Lightspeed POSFor retailers and e-tailers, the back-to-school selling season is as important as any annual holiday or event. In fact, it’s the second largest driver of retail sales in the US after the winter holiday season, making it a golden opportunity for retailers […]
Customer Experience, Loyalty Programs
July 29, 2016
Via: Retailing TodayThink wealthy folks are averse to using coupons? Think again. A new study by intelligent media delivery firm Valassis found that coupon use among the affluent is strong despite their six-digit annual incomes. Consumers collectively saved $3.4 billion by redeeming […]
June 8, 2016
Via: Internet RetailerPrice continues to trump all other factors in determining where consumers buy online: 87% of consumers in a recent survey cited price as “very” or “extremely” influential. The findings come from the 2016 BigCommerce State of Omnichannel Retail Study, which […]