Tag: digital transformation

November 13, 2023

The digital transformation sweeping across all supply chains is not triggered by new technology but by the emergence of new customer behaviors and expectations. This “New Customer” represents a dramatic shift in the marketplace. Today’s customers are more informed, connected, […]

October 6, 2023

Retailers have been talking about “digital transformation” for over five years now, but there’s a new term in retail that has unfolded on the heels of retailers’ digital transformation. That term is “value chain,” and the concept of the evolution […]

November 14, 2022

Retailers today are faced with mounting pressure to maximize their bottom lines while maintaining cost expectations for consumers. But amid volatile market changes, ever-evolving customer expectations and increased competition online, this is increasingly challenging to realize. Enter artificial intelligence (AI). […]

November 2, 2022

The past few years catapulted retail into a digital transformation. When shoppers were stuck indoors due to COVID-19 restrictions, retailers started investing more in digital strategies to grow sales and entice new buyers. While this meant expanding order pickup technology […]

October 18, 2022

While the pandemic hurt many businesses, others quickly switched gears and tried new tactics to boost sales. The latest Small Business Recovery Report issued by Kabbage from American Express tracked the trends and growth outlook of U.S. small businesses and […]

September 16, 2022

“Marketplace” seems to be the buzzword in ecommerce at the moment, and why not? The widespread success of the model is there for everybody to see, with marketplaces currently accounting for around 40% of the UK’s total online spend. Pureplay […]

August 26, 2022

It is no secret that the retail industry has seen a significant and widespread shift away from physical stores towards online shopping. In a world of constant digital transformation, consumers are becoming more confident and technically savvy. In order to […]

June 29, 2022

Nike expects to realize value from its new enterprise resource planning (ERP) system this year — the biggest investment the apparel and footwear company has made in its digital transformation. Though Nike revenue dipped 1% year over year in fiscal […]

May 2, 2022

Over the years, I’ve had the opportunity to report several times on Southern Glazer’s Wine & Spirits supply chain initiatives. If you’re not familiar with the company, Southern Glazer’s is one of the largest – if not the largest – […]

December 6, 2021

The future of retail came quicker than anticipated, and the global pandemic put retailers in survival mode. In just the last two years, the shift toward digital transformation has radically accelerated — and the pace is not slowing down any […]

November 29, 2021

Snap Inc has announced its appointment of Amber Sayer in the newly created position of senior head of retail and commerce. Reporting to UK general manager Ed Couchman, Sayer will join the Enterprise Leadership team and lead the retail and […]

September 10, 2021

Why is payment orchestration suddenly getting so much attention? The truth is, it’s not a new idea, but what is different is the accelerated drive toward digital transformation and the advantages of cloud computing. Payment orchestration is no longer optional. […]

June 9, 2021

Brands across industries had to pivot their customer experience (CX) strategies during the pandemic and it seems retailers fared well turning challenges into opportunities. In its annual ranking, Forrester reveals the scores of 220 brands across 13 industries and retailers […]

June 1, 2021

In talks with our Digital Supply Chain Institute member companies, we’ve found that nearly all of them are engaged in digital transformation projects. Some are large-scale, enterprise-level endeavors, and others are more modest efforts focused on fixing immediate problems. One […]

March 29, 2021

The pandemic has forced the retail industry to transform and rethink its models digitally.  Retailers are thinking about how they should respond to this immediate change, looking into using technologies and finding innovative ways to build up new business models […]

December 8, 2020

COVID-19 introduced a unique set of challenges that forced retailers to squeeze years’ worth of digital transformation into a matter of weeks. Advanced capabilities like buy online pick up in-store (BOPIS), ecommerce, apps that help navigate stores and outdoor pop-up […]

June 17, 2019

The report indicates that while retailers know they need to invest in technology, they don’t always have the knowledge to take action. Tech. asked retail executives to rate six technologies on their rate of understanding, with visual search receiving the […]

October 22, 2018

H&M’s new robust workforce management solution handles task management, chat apps, e-mail and employee onboarding with one simple-to-use, all-in-one interface. The retailer has deployed Convo’s Retail Social Collaboration Platform across its US organization of more than 15,000 employees. Convo enables […]

August 9, 2018

Like many industries today, retail is in an extreme state of disruption. In five years, 25% of malls will be gone. The U.S. has way too much retail space per capita at 23.5 square feet, compared to 16.4 in Canada […]

June 29, 2018

The term ‘digital transformation’ in retail encompasses a range of business opportunities that go beyond simply focusing on a single technology or a discreet strategy, such as e-commerce or click-and-collect. Digital transformation in retail refers to the emerging trend of […]