Retailers have been talking about “digital transformation” for over five years now, but there’s a new term in retail that has unfolded on the heels of retailers’ digital transformation. That term is “value chain,” and the concept of the evolution of the supply chain into a value chain.
The value chain is a complex and interconnected series of activities that spans from product creation to customer satisfaction. For senior IT retail executives, understanding the value chain is essential, as it serves to transform an organization’s supply chain from a cost center into the backbone of value creation.
