Tag: chatbot

E-commerce, Retail Types

Amazon Looks To Elevate Discovery With AI-Driven Chatbot

February 5, 2024

Via: RetailWire

Amazon is launching its first AI-powered shopping assistant to empower mobile shoppers to search by query with answers delivered in a conversational context. Called “Rufus” after the dog of two early employees, the chatbot is based on a large language […]

E-commerce, Retail Types

What ChatGPT can Teach Ecommerce Companies About the Future of Product Discovery

March 21, 2023

Via: Retail TouchPoints

You’ve probably played with artificial intelligence (AI) chatbot ChatGPT already and felt like you were touching magic. It feels like AI on a level we’ve never seen before, and its existence is massively exciting to all of us working in […]

Customer Engagement, Customer Experience

53% of consumers are being ignored by businesses on social media

April 1, 2022

Via: Charged

Consumers are being unintentionally ignored by businesses via social media or messaging apps, according to a new report from Sinch. The research reveals that 89% of people want to initiate and reply to two-way conversations with businesses, via multiple mobile […]

Customer Engagement, Customer Experience

The Future of Customer Service in Retail is Proactive Service

November 4, 2021

Via: RIS News

Retailers of all sizes and across various categories have historically utilized many different forms of customer service to meet the needs of their diverse customer base. However, COVID-19, the “always connected” customer, and rising consumer expectations are causing retailers to […]

Others, Tech

Will chatbots take over as personal shopping assistants?

June 24, 2021

Via: RetailWire

A new survey of U.S. and U.K. shoppers finds 55 percent want a chatbot to provide support for finding specific products, in addition to customer service. The survey from Lucidworks included 400 respondents each in the U.S. and U.K. Among […]

News & Trends

Study: Global chatbot market to grow 24.4% in next 4 years

July 3, 2018

Via: Retail Dive

Apple helped to popularize chatbots with the introduction of its voice-enabled digital assistant Siri eight years ago, but most chatbots are focused on text conversations, especially since mobile messaging is a staple of smartphone functionality. A major driver of chatbot […]