Let’s face it, shoppers: self-checkout is a common feature, and generally expanding to more retailers. It’s a global phenomenon, which is why researchers in Britain audited transactions to find out the “shrinkage” rate at self-checkouts in several countries, and how to keep the rate lower. Their goal: to keep people from sneaking items into their bags, but without having to pay security guards or watch shoppers closely.
The problem with self-checkout could become even more complicated as retailers move toward mobile checkout and payments.
