Tag: return policies

Point of Purchase

Return policies sway customer behavior: survey

March 21, 2024

Via: Retail Dive

The ICSC’s survey adds to the evidence that e-commerce means higher levels of returns. A great majority of consumers who purposely over-order online are shopping for apparel: 87% of those surveyed said they order extra items to try on at […]

News & Trends

Making Product Returns into a Net Positive

January 27, 2022

Via: Independent Retailer

Product returns are a big problem for retailers. In 2020, consumers returned an estimated $428 billion in merchandise, representing more than 10 percent of total retail sales. With ecommerce booming, returns are soaring as customers place more orders on a […]

Customer Engagement, Customer Experience, News & Trends

Try-before-you-buy sends returns sky high

March 23, 2018

Via: FierceRetail

The boom of online retail has sprouted a trend of try-before-you-buy (TBYB) options for customers, especially in apparel. But this new option is threatening to overwhelm retailers’ profits. According to a new report from Brightpearl, which reflects opinions of both […]