March 21, 2024
Via: Retail DiveThe ICSC’s survey adds to the evidence that e-commerce means higher levels of returns. A great majority of consumers who purposely over-order online are shopping for apparel: 87% of those surveyed said they order extra items to try on at […]
January 27, 2022
Via: Independent RetailerProduct returns are a big problem for retailers. In 2020, consumers returned an estimated $428 billion in merchandise, representing more than 10 percent of total retail sales. With ecommerce booming, returns are soaring as customers place more orders on a […]
Customer Engagement, Customer Experience, News & Trends
March 23, 2018
Via: FierceRetailThe boom of online retail has sprouted a trend of try-before-you-buy (TBYB) options for customers, especially in apparel. But this new option is threatening to overwhelm retailers’ profits. According to a new report from Brightpearl, which reflects opinions of both […]
July 10, 2024
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