January 12, 2022
Via: Retail DiveThe results of the report were driven by several trends, including early holiday shoppers, social commerce and flexible payment options. Because consumers wanted to avoid supply chain issues and stockouts, 30% of holiday sales worldwide were completed by Nov. 22. […]
Customer Experience, Loyalty Programs
August 30, 2021
Via: Retail DiveLast year’s holiday season alone brought in $188.2 billion in online sales and retailers are already gearing up for another surge of orders for the upcoming 2021 season. Although preparing for this influx of orders may be top of mind […]
October 18, 2019
Via: Retail DiveTinuiti’s report offers more insights into gendered spending habits as well. A daVinci Payments report found that more than half of women respondents bought their holiday goods online, but how much are women planning to spend? According to Tinuiti, 31.6% […]
November 29, 2018
Via: Retail DiveIt comes with little surprise that CTA’s study found that the most-purchased technology gifts were the ones with the most-hyped deals, including: 4K Ultra High-Definition ecosystem, video game consoles and smart speakers. In fact, 29% of tech gift shoppers said […]
October 25, 2018
Via: Retail DiveEvidence is mounting that retailers are in for a cheery season this year. This survey follows NRF’s annual holiday spending forecast, which uses a variety of economic factors to project overall spending rather than per-consumer spending. The forecast estimates that […]
September 28, 2018
Via: Retail DiveWith holiday shoppers looking for inspiration and an enjoyable experience in stores this year, a trend seen last year as well, retailers need to be enticing. Natural Insights’ findings jibe with other research from market intelligence solutions firm Market Track, […]
December 27, 2017
Via: Retail DiveWhile the holidays have always spurred a high percentage of retail returns, e-commerce has only fueled that, and more and more it’s an issue throughout the year. Returns are increasingly a part of the shopping experience, particularly online, with nearly […]
December 13, 2017
Via: Retail Info Systems NewsMall of America has announced a unique location-based artificial intelligence (AI) chatbot program to engage with consumers and provide faster customer service to busy shoppers this holiday season. The chatbot will live on Mall of America’s website, mobile app, and […]
E-payment & Data Security, Tech
November 14, 2017
Via: Retail DiveAccording to Sitelock, websites experience an average of 63 security attack attempts per day. While many attacks are repelled, online shoppers don’t want a stat like this on their mind while they get ready for Cyber Monday — or, more […]
Customer Engagement, Customer Experience, Point of Purchase
October 31, 2017
Via: Retail Info Systems NewsBest Buy has launched free shipping, with no minimum purchase for the holidays. From now until Christmas Day, orders on BestBuy.com will ship at no cost. However, the retailer says store pickup is the fastest way to get a purchase, […]
October 13, 2017
Via: Retail DiveThe holiday shopping season is both the most magical and maddening time of year for consumers. Some shoppers love the hustle and bustle of the mall during the holiday season — the halls decorated with garlands and lights, the various […]
January 25, 2016
Via: Chain Store AgeE-commerce retailers might think new customers acquired during the holiday season are a gift, but they many not keep on giving. A new study from analytics platform provider RJMetrics indicates online retailers acquire 24% of their new customers during the […]