Customer Engagement, Customer Experience
June 20, 2023
Via: RetailWireUniversity research posits that offering product exchanges or gift cards for returns rather than crediting a customer’s card may be retail’s best option to reduce the cost of online returns. Consumers were found to be more open to spending money […]
November 11, 2019
Via: Retail DiveThe Blackhawk report’s findings were congruent with the National Retail Federation’s survey, which found that more than half of consumers wanted gift cards for the holidays. Previous research from the Blackhawk Network also found that millennial and Gen Z consumers […]
Customer Experience, Loyalty Programs
January 12, 2017
Via: Independent RetailerSince 2009, gift cards have remained one of the most-requested holiday gifts. Now that the holiday season is over, those gift cards will be making their way back into your store to be redeemed. As a retailer, this is a […]
Customer Experience, Loyalty Programs
September 15, 2016
Via: Independent RetailerIn today’s digital world, retail customers have come to expect real-time customer service, easy-to-use websites, and a wide choice of payment methods. As a retail merchant, if you are not yet offering a branded gift card as an option for […]
Customer Experience, Loyalty Programs
May 25, 2016
Via: ConsumeristWe have no idea why you would want to buy a gift card to Sports Authority right now. The big-box sports retailer, with 460 stores across the country, filed for bankruptcy earlier this year and is liquidating and closing all […]
E-payment & Data Security, Tech
May 24, 2016
Via: Essential Retail NewsMost people in the US are not using gift cards or mobile wallets to pay for goods, according to March 2016 research. Other payment methods like Bitcoin are used even less. Blackhawk Network, a provider of prepaid products, surveyed 1,037 […]
December 5, 2023
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November 16, 2023