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Tag: eCommerce


Editorial

Future-Proofing Retail Operations from 2024 and Beyond

March 25, 2024

Via: Mary Gamet

In the ever-turbulent currents of retail, success has always revolved around a customer-centric approach. But in 2024, that parallel is more evident than ever due to numerous technological advancements. As global companies adopt and start to depend on digital commerce […]


Customer Engagement, Customer Experience

Building Loyalty Without Breaking the Bottom Line: the Dual Shipping Dilemma for Ecommerce Merchants

February 21, 2024

Via: Retail TouchPoints

Online shopping is now easier than ever before, enabling consumers to purchase everything from socks to a dining room table from a computer at their home to a mobile phone in an airport terminal. While this is good news for […]


News & Trends

Ecommerce Marketing Lessons from Q4 2023 

February 19, 2024

Via: Retail TouchPoints

Last year was an uncertain one. Though many of the economic indicators were excellent, including the low unemployment numbers and strong GDP growth, there was a lot of uncertainty in the market throughout the year. In the martech ecosystem, publishers […]


Customer Engagement, Customer Experience

How Retailers Can Use AI to Improve Customer Experience and Build Trust

February 16, 2024

Via: Retail TouchPoints

In the U.S., ecommerce spending is estimated to reach $1.7 trillion by 2027 – representing over 20% of overall retail sales. Additionally, global ecommerce spending could surpass $7 trillion as early as 2025. With the sector continuing to experience accelerated […]


News & Trends

Wish Sold to Asian Ecommerce Platform Qoo10 for $173 Million

February 13, 2024

Via: Retail TouchPoints

After years of decline, ContextLogic has sold its discount shopping app Wish for approximately $173 million in cash to Qoo10, an ecommerce platform that operates localized online marketplaces throughout Asia. Qoo10 is headquartered in Singapore and operates marketplaces in Singapore, […]


News & Trends

How the Store of the Future will Track Shopper Behavior Ecommerce-Style

February 7, 2024

Via: Retail TouchPoints

The digitization of brick-and-mortar stores is nothing new, but up until recently it has primarily been focused on surfaces in the store that are already digital: point-of-sale systems or back-of-house tasks like inventory management. As a result, as the science […]


News & Trends

How Google’s Approach to Attribution is Changing and Why It Matters for Ecommerce Companies

July 31, 2023

Via: Retail TouchPoints

Ecommerce brands that have been resisting Google’s gentle nudges toward data-driven attribution can no longer drag their feet. The tech titan has eliminated all but two attribution models: last-click and data-driven. This decision has major ramifications for brands and retailers. […]


E-commerce, Retail Types

3 Ways AI can Disrupt Ecommerce

June 27, 2023

Via: Retail TouchPoints

There’s a lot of talk about artificial intelligence these days, with countless posts about how it’s changing consumer expectations, influencing operations and transforming entire industries. But is there anything your retail business can do to profit from AI? When it […]


News & Trends

Authentic Brands Buys IP of Iconic Boot Brand, Plans Global Expansion

June 6, 2023

Via: Retail TouchPoints

Authentic Brands Group (Authentic) has purchased the intellectual property of Hunter, the 160-year-old British heritage brand, famous for its iconic Original Wellington boot, that has evolved into an outdoor lifestyle brand. Financial details of the purchase were not disclosed. The […]


Others, Tech

Walmart, Ebay Launch New Accelerator Programs Focused on Ecommerce, Web3

June 6, 2023

Via: Retail TouchPoints

Walmart’s incubation arm, Store Nº8, and Ebay have both launched new accelerator programs aimed at supporting startups developing technologies designed to help shape the future of digital commerce. Store Nº8 Accelerator Aims to ‘Unlock’ Decentralized Commerce Store Nº8 has teamed […]


Customer Engagement, Customer Experience

Customers Care About Sustainability, so Show them how Ecommerce Delivers

April 27, 2023

Via: Retail TouchPoints

Customer experience (CX) strategies often focus on using technology to improve steps in the customer journey, but CX can also be about the bigger picture: how their purchases impact our environment. For example, most consumers today are concerned about carbon […]


E-commerce, Retail Types

eBay issues profit warning due to strained consumer spending

February 23, 2023

Via: Charged

Online marketplace eBay has warned that demand will decline in the first half of 2023, after its holiday-quarter earnings fell due to strained consumer spending in the US and Europe. Shares declined by nearly 6% in trading after the bell, […]


E-commerce, Retail Types

67% of B2B buyers want to conduct business via avatars in the metaverse

February 23, 2023

Via: Charged

Some 67% of B2B buyers want to conduct their online buying via an avatar in the metaverse, demonstrating the appetite for experiences that fuse physical and digital interaction together, according to a new report by Wunderman Thompson. The research also […]


Customer Engagement, Customer Experience

Amazon tops ranking for customer experience

January 17, 2023

Via: Charged

US ecommerce giant Amazon has topped a survey which asked shoppers about their spending habits from Retail Week. Both UK grocers Tesco and Asda both followed with Aldi bringing up 4th place. The discount grocer overtook Morrisons to enter the […]


E-commerce, Retail Types

Boots’ online business helps kick off the year strongly

January 5, 2023

Via: Charged

Boots has announced a positive start to the year in its first quarter ending 30 November 2022, continuing its impressive return to growth. The retailer‘s online business, Boots.com, performed strongly, experiencing its biggest Black Friday ever, taking three orders every […]


News & Trends

Asos investors set to rebel over pay policy ‘concerns’

December 28, 2022

Via: Charged

Asos investors are set to rebel early next year over pay policy “concerns” and the pay of executive bosses. According to reporting by the Daily Mail, the meeting taking place on 11 January is likely to see investors rejecting or […]


Suppliers

Retail bosses urge customers to avoid online shopping amid Christmas postal strikes

December 16, 2022

Via: Charged

Retail bosses are urging consumers to shop in-store if they want to receive Christmas gifts on time, as ongoing Royal Mail strikes are set to cause severe disruption. Royal Mail workers up and down the country will strike across December, […]


E-commerce, Retail Types

BigCommerce ties up with Sage to provide end-to-end commerce solutions

December 12, 2022

Via: Charged

BigCommerce and Sage have established a partnership to provide merchants with an end-to-end commerce solution, integrating their online storefronts to their back-office. The leading open SaaS platform has teamed up with Sage to help modernise merchants‘ commerce presence. Businesses will […]


E-commerce, Retail Types

Amazon to launch TikTok-like shopping experience in social commerce push

December 9, 2022

Via: Charged

Amazon is planning to roll out a TikTok-like feed on its ecommerce app, in a bid to entice new shoppers through a stream of photos and videos from well-known influencers. The move comes as shopping activity is declining amid the […]


Customer Engagement, Customer Experience

4 Email Marketing Tips to Increase Sales Online

December 7, 2022

Via: Lightspeed POS

Email marketing is the process of sending targeted, personalized emails to your customers and prospects to build relationships and drive sales. When done correctly, email marketing can be an extremely effective way to grow your business. Email can be used […]