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Tag: digital commerce


E-commerce, Retail Types

Alibaba Debuts Global B2B Sourcing Service Designed for SMBs

June 11, 2024

Via: Retail TouchPoints

Alibaba.com, the global B2B ecommerce platform of Alibaba International Digital Commerce Group, has launched Alibaba Guaranteed, a program designed to help simplify global sourcing for small- and medium-sized businesses (SMBs). Alibaba Guaranteed will offer products at fixed prices, with shipping […]


Others

Unlocking Retail Growth: The Power of Network Analytics for Strategic Insights

May 21, 2024

Via: Retail TouchPoints

The retail landscape is transforming, driven by rapid technological advancements and changing consumer behaviors. In this dynamic environment, making informed, data-driven decisions has become a cornerstone of competitive advantage and operational success. Against this backdrop, network analytics emerges as a […]


News & Trends

Talent Procurement Success is in the DNA

February 2, 2024

Via: SCMR Editorial

Supply chain disruptions, geopolitical pressures, and continually changing consumer demands are just a few of the challenges procurement professionals have faced in recent years. “Chief procurement officers (CPOs) who have successfully navigated uncertainty in recent years have become indispensable partners […]


News & Trends

How retail is shaping up in 2024

February 1, 2024

Via: Retail Dive

While some pandemic problems in retail have waned, with inventories leveling off and consumers returning to buying both in-stores and online, 2024 is not without its challenges. Consumers are feeling the impact of inflation, while retail C-suites continue to see […]


News & Trends

TikTok Tests Tool that Would Make All Content on the Platform Shoppable

January 30, 2024

Via: Retail TouchPoints

TikTok is testing a new feature that could make all video posts on the social media platform shoppable. The feature, which was first reported by Bloomberg and confirmed by a TikTok spokesperson, uses technology that automatically identifies objects in video […]


Customer Engagement, Customer Experience

2024 Predictions and Trends in B2B Ecommerce: Navigating the Digital Evolution

January 24, 2024

Via: Retail TouchPoints

As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Despite expectations of a modest economic downturn, this period presents an opportunity for businesses to optimize their operations, improve marketing strategies […]


Customer Engagement, Customer Experience

Does Personalization Always Improve CX? It Depends on Your Customers

January 16, 2024

Via: Retail TouchPoints

Personalized experiences are one of the foundation stones of great customer experience, according to conventional wisdom. But is that true across the board? Not necessarily. In some cases, personalization that’s too precise can underwhelm customers at best, and drive them […]


Customer Engagement, Customer Experience

6 Paid Social Trends to Be Aware of in 2024

January 12, 2024

Via: Retail TouchPoints

As 2024 advances, the importance and reach of paid social media advertising will only continue to grow. For online retailers that want to stay relevant and competitive, it’s important to stay on top of the latest trends and strategies. Here […]


News & Trends

Rethinking Returns: Innovative Strategies for Retailers to Drive Growth in 2024

January 3, 2024

Via: Retail TouchPoints

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. In the rapidly expanding ecommerce market, projected to reach $3 billion in 2023, a significant 20% to 30% of […]


News & Trends

Gilt Groupe, Stitch Fix, Casper Team Up to ‘Fill the Off-Price Void’ with new AI-Powered Shopping App

December 13, 2023

Via: Retail TouchPoints

DTC brands Gilt Groupe, Stitch Fix and Casper have teamed up to create a new feed-based, discovery-driven shopping app called Yaysay that is designed to elevate and gamify off-price shopping online. The mobile app uses AI technology to deliver shoppers […]


Customer Engagement, Customer Experience

Walmart Brings a Little ‘RomCommerce’ to its Holiday Marketing

November 29, 2023

Via: Retail TouchPoints

Walmart is tapping into one of Americans’ favorite holiday traditions — watching holiday rom-coms — for a new 23-part, serial ad campaign called Add to Heart that will be fully shoppable. Complete with romantic rendezvous in the Garden Center and […]


Others, Tech

Retail Media is Omni-Funnel: How to Master It

November 28, 2023

Via: Retail TouchPoints

When you imagine retail media’s place in a marketing funnel, do your eyes look toward the bottom? If so, you may miss out on the full-funnel benefits of retail media networks (RMNs). As marketers, we’re already sold on the performance […]


Customer Engagement, Customer Experience

When Customers Aren’t Holiday Shopping, They’ll be Streaming

November 21, 2023

Via: Retail TouchPoints

The winter holiday season is a critical time for retail. November and December holiday sales average around 19% of total retail sales, per the NRF, and this share can be even higher for some department stores and specialty retailers. Emarketer […]


Others, Tech

Walmart Business Launches New Holiday Tools for SMBs

November 21, 2023

Via: Retail TouchPoints

Walmart Business has spent the last year building out its solutions and services for SMB customers, including a dedicated membership offering and tailored app experience. Now Walmart is helping small businesses prepare for holiday office celebrations. Walmart Business has launched […]


News & Trends

For the Holidays, a Reliable and Seamless Shopping Experience is Supported by Observability

November 15, 2023

Via: Retail TouchPoints

For many ecommerce brands, stress-testing their digital systems in preparation for the holidays is an essential ritual. Retailers need to ensure their systems can scale to upcoming seasonal traffic spikes like Cyber Week so they can capture the attention and […]


E-commerce, Retail Types

Consumers Just Keep Spending Online: Here’s How to Keep it Going this Holiday Season and into 2024

November 13, 2023

Via: Retail TouchPoints

August’s overall retail sales in the U.S. showed continuing resilience, with actual growth of 0.6% after economists polled by Reuters had predicted just 0.2% growth. However, the overall data masks some key data points that may be of concern to […]


E-payment & Data Security, Tech

The Holiday Season’s Cybersecurity Crisis: Why Retailers are Under Heightened Pressure

November 9, 2023

Via: Retail TouchPoints

The holiday season presents a lucrative opportunity for online retailers to finish the year on a high note; however, various factors pose threats to online businesses. According to the IBM Cost of a Data Breach report, the global average cost […]


Others, Tech

3 Winning Omnichannel Strategies for Unifying the In-Store and Online Shopping Experiences

November 6, 2023

Via: Retail TouchPoints

Malls have been gathering places for moviegoers, mall walkers and of course shoppers for decades. As consumers turned to ecommerce during the pandemic (in droves), the “death of the mall” was widely reported. The pandemic did change shopper behavior, with […]


E-payment & Data Security, Tech

Unlocking Commerce: The Win-Win of Dynamic Currency Conversion

October 30, 2023

Via: Retail TouchPoints

As we navigate the complexities of global commerce, the need for efficient and transparent international transaction methods becomes increasingly apparent. One such payment option that has demonstrated its effectiveness in streamlining these transactions is Dynamic Currency Conversion (DCC). DCC is […]


Customer Engagement, Customer Experience

The Power of Shared Experiences: Why Brands Should Prioritize Micro-Influencer Communities in 2024

October 25, 2023

Via: Retail TouchPoints

Parasocial relationships are defined as the relationships that users develop with media personalities — and these interactions have a major impact. The influencer field has capitalized on this phenomenon for decades and often draws major celebrities like the Kardashians and […]