Customer Experience, Loyalty Programs
December 8, 2022
Via: Retail TouchPointsDavid’s Bridal has introduced its Diamond Prom loyalty program to further broaden its appeal to younger formalwear shoppers. The retailer also plans to open prom pop-up shops in Q1 2023, just ahead of prom season. Members of the new loyalty […]
June 24, 2021
Via: RetailWireA new survey of U.S. and U.K. shoppers finds 55 percent want a chatbot to provide support for finding specific products, in addition to customer service. The survey from Lucidworks included 400 respondents each in the U.S. and U.K. Among […]
January 22, 2019
Via: Retail DiveThe country’s largest wedding gown retailer appears to have exited bankruptcy without a tear. During the restructuring process, executives at David’s Bridal made a conscious effort to keep customers calm and stifle perceptions that the process meant liquidation, CEO Scott […]
July 10, 2024
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