Tag: customers experience

Customer Engagement, Customer Experience

6 Trends to Win Customers

May 15, 2018

Via: Independent Retailer

A customer’s path to purchase often begins online but ends in-store. In fact, a Forbes Insight report found that 82% of shoppers conduct research online before completing a purchase in-store. Independent retailers know that an online presence is important. According […]

News & Trends

Turning returns to competitive advantage

February 23, 2016

Via: Essential Retail News

It is well understood that returns are a fact of online retail life and not only is it now mandatory to give shoppers 14 days to make returns, it’s now recognised as good practice to do so. However – for […]