Tag: customer trust

Customer Experience, Loyalty Programs

3 ways to build customer trust in the new year

December 24, 2020

Via: Customer Experience News & Trends

One more casualty of 2020: Customer trust. Customers don’t trust companies the way they used to. Here’s why it’s important to win back their trust – plus how to do it. The “trust” factor dropped 10 points in the Forrester […]

Customer Engagement, Customer Experience

How do online reviews build trust?

November 4, 2020

Via: RetailWire

Research continues to show that most consumers trust online reviews as much or nearly as much as recommendations from family and friends. The data continues to offer insights into what’s driving that trust. Among the findings: Four-star reviews are often […]

Customer Engagement, Customer Experience

How to get more online reviews: harness the power of customer trust

January 23, 2018

Via: Lightspeed POS

Online reviews of your business and products are no longer a nice-to-have: they’re critical to growing your business and expanding your customer base. In these times of digitalization, consumers can—and will—seek out information before making any purchase. According to our […]