Customer Experience, Loyalty Programs
December 24, 2020
Via: Customer Experience News & TrendsOne more casualty of 2020: Customer trust. Customers don’t trust companies the way they used to. Here’s why it’s important to win back their trust – plus how to do it. The “trust” factor dropped 10 points in the Forrester […]
Customer Engagement, Customer Experience
November 4, 2020
Via: RetailWireResearch continues to show that most consumers trust online reviews as much or nearly as much as recommendations from family and friends. The data continues to offer insights into what’s driving that trust. Among the findings: Four-star reviews are often […]
Customer Engagement, Customer Experience
January 23, 2018
Via: Lightspeed POSOnline reviews of your business and products are no longer a nice-to-have: they’re critical to growing your business and expanding your customer base. In these times of digitalization, consumers can—and will—seek out information before making any purchase. According to our […]
July 10, 2024
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