April 26, 2023
Via: RIS NewsChatGPT has dominated headlines across all industries, and while it may be tempting to just jump in, it’s important for retailers to take note of the positives and negatives that come with this new tech tool; a new form of […]
Customer Engagement, Customer Experience
November 10, 2022
Via: Retail TouchPointsGlobal ecommerce rose from 15% of total retail sales in 2019 to 21% in 2021. It now sits at an estimated 22% of all sales, according to a 2022 Morgan Stanley global ecommerce forecast report, which notes that “Over the […]
Customer Engagement, Customer Experience
September 6, 2016
Via: Total CustomerCustomer loyalty has evolved. Shoppers now enjoy a fast-paced lifestyle filled with digital interactions and expect to be rewarded immediately. Retailers, on the other hand, can get caught up with their department objectives and lose sight of the customer’s overall […]
Customer Engagement, Customer Experience
July 14, 2016
Via: The Retail BloggerIn an era of fast-moving technologies and changing shopping behaviours, you’d be forgiven for thinking that the future of retail lies in its ability to keep pace with new digital tools. However, you’d be wrong. Yes, we lived in an increasingly […]
July 10, 2024
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