Tag: criticism

Customer Engagement, Customer Experience

Turning Criticism into Opportunity: A Guide for Merchants to Deal with Negative Online Reviews

May 31, 2023

Via: Retail TouchPoints

As a business owner, negative reviews on your product or service can be distressing and damage your reputation and revenue, regardless of whether you are a beginner or an experienced entrepreneur with multiple exits. The key is to remember that […]

Others, Tech

Why A Few Bad Reviews Won’t Ruin Your Business

August 16, 2016

Via: The Retail TouchPoints Blog

Online reviews are no longer just convenient, they are now critical to a consumer’s decision to buy or pass on a product or service. A recent Trustpilot survey found 88% of consumers feel reviews are important and have an impact […]