Customer Engagement, Customer Experience
March 14, 2023
Via: Retail TouchPointsReturns are, like it or not, as much a part of retail operations as the sales themselves. The exact return rate varies among different verticals and individual retailers, but online sales consistently generate higher levels of returns compared to brick-and-mortar. […]
May 14, 2020
Via: Retail TouchPointsThanks to growing consumer preference for e-Commerce, some estimates put online sales as growing 23.6%, processing 14.8 million sales and encompassing $146.8 billion. Last November’s success of Singles Day in China, with $35.8 billion in a single day sale, is […]
Customer Engagement, Customer Experience
June 5, 2018
Via: Retail DiveFor decades, maybe even centuries, people have wanted the most food, housing, furniture, clothing and accessories for every dollar. They’ve wanted to squeeze every penny to ensure they get as much as possible from their hard-earned money. But seeking value […]
July 10, 2024
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