Tag: convenience

Customer Engagement, Customer Experience

How Retailers Can Minimize Returns: Focus on Convenience, Communication and Personalization

March 14, 2023

Via: Retail TouchPoints

Returns are, like it or not, as much a part of retail operations as the sales themselves. The exact return rate varies among different verticals and individual retailers, but online sales consistently generate higher levels of returns compared to brick-and-mortar. […]

E-commerce, Retail Types

The Next Generation Of E-Commerce Will Be Defined By 3 Key Elements: Convenience, Speed And Trust

May 14, 2020

Via: Retail TouchPoints

Thanks to growing consumer preference for e-Commerce, some estimates put online sales as growing 23.6%, processing 14.8 million sales and encompassing $146.8 billion. Last November’s success of Singles Day in China, with $35.8 billion in a single day sale, is […]

Customer Engagement, Customer Experience

Convenience vs value: What retailers need to know about the great consumer divide

June 5, 2018

Via: Retail Dive

For decades, maybe even centuries, people have wanted the most food, housing, furniture, clothing and accessories for every dollar. They’ve wanted to squeeze every penny to ensure they get as much as possible from their hard-earned money. But seeking value […]