Customer satisfaction in retail is making a comeback.
To uncover which companies have the highest customer satisfaction, the American Customer Satisfaction Index (ACSI) interviewed 40,264 customers (chosen at random and contacted via email from January 2023 to December 2023).
The annual American Customer Satisfaction Index (ACSI) Retail and Consumer Shipping Study 2023-2024 ranks the nation’s most satisfying retailers in six key retail segments: online retailers, general merchandise retailers, specialty retailers, drugstores, supermarkets, and gas stations — as well as consumer shipping and the U.S. Postal Service.
