Category: Point of Purchase

March 4, 2021

In a constantly evolving retail landscape, anticipating consumer needs is the key to retention. Coveo’s survey illustrates how quickly customers abandon brands when they don’t feel taken care of. Achieving customer satisfaction won’t come easy, though. The report indicates that […]

March 1, 2021

In addition to launching more than 60 freestanding locations and 200 locations inside Kohl’s stores later this year — making the beauty retailer’s largest store expansion — Sephora is also launching buy-online-pickup-in-store at all freestanding stores by April. The BOPIS […]

February 25, 2021

Target wants to give shoppers another reason to skip trips to the mall: It’s adding mini Apple stores to some locations, with more space devoted to iPhones and other popular gadgets. The retailer said Thursday that the shops will open […]

February 12, 2021

The retail industry is grappling with how best to utilize the COVID vaccine in order for business to return to “normal.” But with the pace of store closures quickening this year, it is highly unlikely that a COVID vaccine will […]

January 20, 2021

Retailers across grocery and other industries have scaled up click-and-collect in recent years, and many turbo-charged their efforts in 2020 as shoppers gravitated to the service, which allowed them to skip in-store shopping during the pandemic and save money compared […]

January 18, 2021

Macy’s opened a second small format store in Texas last Friday. It is part of a new retail strategy that presents an edited assortment since stores are very small and require careful curation. Stores in this smaller format are usually […]

January 13, 2021

Online shopping is due to continue accelerating at greater speeds after the pandemic is over, according to Mastercard’s chief executive Michael Miebach. Speaking to a virtual panel at CES yesterday, Miebach said that months of lockdowns had forced customers to […]

January 11, 2021

IKEA Retail U.S. has opened its first store in the U.S. to boast the retailer’s new, smaller format. The new IKEA Queens, NY, store in the Rego Center shopping mall offers a full range of products across just 115,000-square-feet of […]

December 10, 2020

It’s no surprise that online sales have been higher than ever before during the 2020 holiday shopping season — especially on Black Friday and Cyber Monday — while in-store traffic fell by 52 percent compared to 2019. Although the demand […]

November 30, 2020

Those long contending Black Friday is no longer relevant certainly have a strong argument this year. In-store traffic on Black Friday collapsed 52.1 percent year-over-year, according to Sensormatic Solutions. A steep decline was expected as a second wave of COVID […]

October 27, 2020

Consumers want to go shopping in stores. Of course, that comes with caveats, according to the results of a new survey from Oracle. The research found that only 20 percent of shoppers plan to shop exclusively in stores during the […]

October 26, 2020

The core fundamentals of assuring a positive curbside and in-store pickup experience are: having a designated pickup location, easy online account creation, providing contactless order pickup and having orders ready when promised, according to a study from Ipsos. The study, […]

October 22, 2020

As the coronavirus pandemic and holiday season collide, Target said Thursday is is rolling out new measures over the next few weeks to put shoppers at ease. It will double the number of parking spots dedicated to curbside pickup. Customers […]

September 22, 2020

This year’s holiday season spending could be similar to last year’s, with 60% of consumers saying they will “spend about the same,” according to BlackFriday.com’s findings. That result falls in line with a recent Deloitte report estimating that retail holiday […]

September 9, 2020

Some consumers don’t expect many of the new habits they’ve picked up while adjusting to COVID-19 to continue after the crisis has eased, according to new data from Hub Research. For instance, while 44 percent said they are shopping more […]

September 8, 2020

Asked about their experiences with businesses that have added curbside pickup options since COVID-19, 55 percent of consumers chose the description “fast & easy” in a survey from Medallia Zingle, 35 percent said “a little rocky” and 10 percent “poor.” […]

July 14, 2020

It has been said that it takes 21 days to form a habit. With most of the country having been in quarantine and ordering necessities online since mid-March (well over 21 days), e-Commerce habits forged now are likely to stick […]

July 2, 2020

A recent Bloomberg article predicts that even though the U.S. economy is set to reopen soon, the peak shopping season could be filled with “lumps of coal.” This is a festive metaphor that no retailer wants to hear. However, after […]

March 3, 2020

The expansion of the Style on the Go feature comes as J.C. Penney has been working to turn itself around. The company’s Chief Customer Officer Shawn Gensch left the company last week after less than a year at the retailer. […]

January 21, 2020

According to a new report, the consumer millennials (18 – 34-year-old) are notably impacted by internet influencers and people they follow sites such as Instagram and Facebook. Their daily use of Facebook is 77%, compared to 68% usage by the […]