February 13, 2024
Via: SCMR EditorialThe history of customer service dates to nearly the beginning of time, back to when merchants of the ancient civilizations in Rome and Greece worked to satisfy their customers. It has evolved since then, but until the COVID-19 pandemic disrupted […]
December 24, 2020
Via: CNBCAcademy Sports & Outdoors’ more than 250 stores shuttered for weeks in the early days of the Covid pandemic. But as lockdown orders eased and these stores reopened, many customers still didn’t feel comfortable coming inside to buy camping gear […]
March 18, 2020
Via: Retail DiveWhile Costco displays big and bulky items such as furniture and appliances in-store, the majority of the sales take place online, Galanti said. Costco does some of the delivery itself, he continued, but a lot of it is managed by […]
June 26, 2017
Via: ConsumeristThere are many to blame for the demise of malls, but there’s one important factor that’s easy to fforget: There are just too dang many of them. The U.S. has more retail square footage per person than other industrialized countries, […]
March 6, 2017
Via: Retail DiveConstruction of warehouses with at least 300,000 square feet rose 77% in the last quarter of 2016, adding up to 25.5 million square feet, according to research from real estate brokerage firm Colliers cited by The Wall Street Journal. However, […]