Customer Engagement, Customer Experience
April 17, 2017
Via: The Retail TouchPoints BlogTime-consuming processes and the need for specially trained and/or dedicated returns counter staff can make returns a costly operational expense. Instead of what could have been a pleasant experience that led to repeat purchases, long lines and unclear policies can […]
October 11, 2016
Via: Internet RetailerReturns of online orders are a real hassle for consumers. That was one of the principal findings of a recently released Internet Retailer report entitled, “Click, Ship & Return,”in which researchers tracked shipping speed, order processing and returns capabilities for […]
July 10, 2024
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