Tag: returns process

Customer Engagement, Customer Experience

The Return Process: The Bane Of Many Retailers And Most Consumers

April 17, 2017

Via: The Retail TouchPoints Blog

Time-consuming processes and the need for specially trained and/or dedicated returns counter staff can make returns a costly operational expense. Instead of what could have been a pleasant experience that led to repeat purchases, long lines and unclear policies can […]

News & Trends

The returns process: Where retailers fall short

October 11, 2016

Via: Internet Retailer

Returns of online orders are a real hassle for consumers. That was one of the principal findings of a recently released Internet Retailer report entitled, “Click, Ship & Return,”in which researchers tracked shipping speed, order processing and returns capabilities for […]