Tag: Retention


5 Strategies for Balancing Security, Acquisition, and Support Costs Without Sacrificing CX

October 11, 2022

Via: Joseph Saunders

Since its inception, the global pandemic has continued to have a long-lasting impact on how we buy, work, and also how our businesses operate.  As such, user behaviour has naturally evolved, leading to developments in customer experience (CX) to meet […]

News & Trends

Are perks the secret to associate job retention at retail?

January 24, 2022

Via: RetailWire

Lululemon for the second year in row was the highest-ranking retailer on Glassdoor’s annual list of the “100 Best Places To Work,” coming in at the ninth spot. Like many other retailers landing on the list, perks were particularly called […]

Customer Engagement, Customer Experience

Marketers Must Adapt to Find More Authentic Ways to Engage With Customers

November 30, 2021

Via: Retail TouchPoints

Traditional outbound marketing to consumers, such as email campaigns, SMS text messaging, display ads, retargeting and other forms of “push marketing,” will in the future see even less engagement from consumers. Commercial email open and click rates are on the […]

Customer Experience, Loyalty Programs

4 problems with loyalty plans – and how to make yours better

February 11, 2019

Via: Customer Experience News & Trends

Customers probably flock to your loyalty program, then scatter when it comes time to use it. Here’s why customers don’t participate enough – and how to make yours more effective. Less than half of customers who sign up for loyalty […]