Tag: retail employee

News & Trends

Performance-Driving Metrics for Retailers

August 27, 2019

Via: Independent Retailer

When running a retail business, it can be hard to find the time to step back and assess the performance of your store outside of just looking at sales numbers and revenue. However, tracking and measuring other pepixabayrformance metrics is […]

News & Trends

Retail Management: How To Get Your Employees To Do What You Want

June 19, 2017

Via: The Retail Doctor Blog

One of my first clients was a coffee roaster, and I remember the owner recounting a story about retail management… At the end of her shift, one of his best employees came up to him and asked, “Since I didn’t […]

News & Trends

How To Get Long Term Retail Employees To Unlearn Bad Selling Habits

November 7, 2016

Via: The Retail Doctor Blog

There’s an old adage that goes something like you can’t put new ideas into a full bottle; you need to empty it to make way for the new. To do that you have to be open to the possibility of […]

Customer Experience, Loyalty Programs

How Incenting Retail Employees Can Lead To Unintended Selling Problems

September 12, 2016

Via: The Retail Doctor Blog

The big news this week was that Wells Fargo fired 5300 employees, about 2% of their workforce, after admitting those employees opened more than 2 million deposit and credit card accounts without customers’ authorization. Their incentives that encouraged workers to […]