Customer Engagement, Customer Experience
April 10, 2023
Via: RetailWireForty-three percent of Americans have publicly voiced their displeasure about their most serious product and service problem, up from 35 percent in 2015, according to the 2023 National Customer Rage Survey. The survey of 1,000 U.S. adults from Customer Care […]
October 4, 2021
Via: Retail DiveOnline shopping is here to stay, but there’s also a palpable joy people get when shopping at stores. While 2020 incited a massive rise in eCommerce, our Future of Retail report found that an overwhelming 92% of consumers still miss […]
September 29, 2020
Via: ForbesThere is no doubt that many retailers have tried to keep their associates on the payroll. These employees worked well as a team, knew the culture of their company, and had loyal customers who returned to them for service and […]
September 28, 2020
Via: Retail Info Systems NewsRetailers have spent the past few months putting out fires, with no extra time to plan for the future. As physical stores reopen, here are five things to help you refocus your strategy and stay ready for anything. 1. FIND […]
Customer Engagement, Customer Experience
March 8, 2019
Via: Lightspeed POSRetail buzzwords come and go over the years, but having a customer-centric mindset has deservingly held strong. Why? because retailers that put their customers first win in the short and long-term. You don’t need to be a mind-reader to understand […]
July 10, 2024
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