Tag: relationships

Customer Experience, Loyalty Programs

What to Do Before Your Best Customer Ghosts You

January 17, 2023

Via: Retail TouchPoints

Relationships can move fast. You meet for the first time, and there’s a spark. You feel like you’ve known each other for years, even though you’ve only spent a few hours together. You quickly get a sense of likes and […]

Customer Experience, Loyalty Programs

Building Shopper Loyalty in the Customer-Centric Age

June 30, 2022

Via: RIS News

Building meaningful, long-term relationships with shoppers is more vital than ever in today’s ultra-competitive, need-it-now environment. To establish significant customer loyalty and ensure shoppers have no reason to try the competition smart retailers are implementing strategies, tactics, and technologies designed […]

News & Trends

TikTok to launch workshops to support small businesses

July 21, 2021

Via: Retail Dive

After a financially devastating year for SMBs, a trove of small businesses have gone viral on TikTok for videos showcasing their products, the process of making them or simply packaging orders. Through the Small Biz Block Party, it appears the […]

Customer Engagement, Customer Experience

5 ways to improve B2B customer relationships

August 6, 2019

Via: Customer Experience News & Trends

Some companies squander opportunities to build better B2B customer relationships. Here’s where they go wrong, plus five steps to enrich yours. B2B relationships have more potential for loyalty and growth than B2C relationships, which are more transaction-focused. In B2Bs, sales […]