Tag: purchase

Customer Engagement, Customer Experience, News & Trends

Five KPIs That Tell you Everything About Your Returns Customer Experience

May 11, 2021

Via: Retail TouchPoints

Many retailers are getting the concept of customer journeys wrong, or, rather, they have great customer journeys mapped out — they just end after the “purchase” moment. For sure, the concept of a linear path from awareness to purchase is […]

Customer Experience, Point of Purchase, Suppliers

Costco is testing curbside pickup

January 20, 2021

Via: Retail Dive

Retailers across grocery and other industries have scaled up click-and-collect in recent years, and many turbo-charged their efforts in 2020 as shoppers gravitated to the service, which allowed them to skip in-store shopping during the pandemic and save money compared […]

Customer Engagement, Customer Experience

Email Marketing: How to Engage With Customers From a Distance

July 13, 2020

Via: Lightspeed POS

Emails are a powerful tool for communication that have a high potential ROI. According to data from McKinsey & Company, emails are 40 times more effective for acquiring customers than Facebook and Twitter, with an average ROI of $38 for […]

Customer Experience, News & Trends, Point of Purchase

Nearly half of consumers would pay more for a better shopping experience

January 2, 2020

Via: Retail Dive

Respondents to the Accenture survey aren’t the only consumers who’ve expressed frustration about the shopping process. A Zebra Technologies survey found that 75% of millennials and 53% of Gen X consumers have left a store without buying an item to […]

Customer Experience, E-commerce, News & Trends, Point of Purchase, Retail Types, Stores

Amazon Prime members more likely to make in-store purchases

August 6, 2019

Via: Retail Dive

Though consumers are using digital tools to make purchasing decisions, they continue to shop offline. DMI’s research appears to illustrate that consumers will use artificial intelligence tools, mobile technology and Amazon’s search engine to find new products, but ultimately they […]

Customer Experience, Loyalty Programs, Point of Purchase

How loyalty programs unite in-store and online retail

March 12, 2019

Via: Lightspeed POS

How to bring shoppers back online and in-store Creating an online business has never been easier, but it’s also never been as competitive. Merchants have to defend against 13% more competition each year and Amazon continues to take a larger […]

Customer Experience, Point of Purchase

Apparel shoppers really want to try before they buy

June 12, 2018

Via: Retail Dive

Plenty of shoppers still prefer stores. Despite runaway growth in e-commerce, brick-and-mortar remains the top venue for shoppers and apparel buyers in particular, are keen on the “try before you buy” inherent in physical locations. Indeed, an A.T. Kearney survey […]

Customer Engagement, Customer Experience, Point of Purchase

Best Buy Aims to Lure Holiday Shoppers with New Fulfillment Options

October 31, 2017

Via: Retail Info Systems News

Best Buy has launched free shipping, with no minimum purchase for the holidays. From now until Christmas Day, orders on will ship at no cost. However, the retailer says store pickup is the fastest way to get a purchase, […]

Retail Types

What channel are digital buyers flocking to?

February 17, 2016

Via: Chain Store Age

Consumer trend data shows that more than half of digital shoppers will use one specific channel for making purchases at least once within a year. According to a new report from eMarketer, 95.1 million Americans ages 14 and older, or […]

Point of Purchase

What Does A Grocery Store PIN Pad Skimmer Look Like?

February 4, 2016

Via: Consumerist

Have you ever wondered how customers could slide their cards through and enter their PINs on a compromised payment terminal without even noticing? While some skimming schemes involve Bluetooth transmitters and require disassembling the device, installing a skimmer can be […]