Top

FTC, 17 states sue Amazon for ‘exploiting its monopoly power’

Omnichannel fulfillment obstacles don’t have to hold you back

Parisian charm: 4 examples of the best in-store tech in Paris

How NFT Gamification Can Impact Customer Experiences in the Retail Industry in 2023

Card payments soared to 90% of retail transactions in 2021

Tag: Empathica Inc.

Customer Engagement, Customer Experience

4 things customers hate about service – and how you can be better

October 15, 2018

Via: Customer Experience News & Trends

You work hard to deliver great customer experiences. Yet, most customers say service is getting worse. Here’s what they hate most – and how you can do better. A full 55% of customers in an Empathica Inc. study said they […]