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Tag: department stores


Customer Engagement, Customer Experience

Is Neiman Marcus right to focus on the top two percent of its customers?

February 17, 2023

Via: RetailWire

Neiman Marcus’s CEO recently made a statement about the type of customer that the luxury department store operator wants to attract. Some sales staff believe he is putting out the wrong vibe, which might end up hurting the retailer. Geoffroy […]


Retail Types, Stores

Is luxury retail’s sweet spot?

July 19, 2022

Via: RetailWire

The latest “Saks Luxury Pulse” survey finds higher-income consumers continuing to spend on luxury despite record inflation and a plunging stock market. According to the survey of over 2,100 U.S. consumers fielded between May 24 to 27: Seventy-six percent with […]


Retail Types, Stores

Mob thefts rock retail. What can stores do?

November 23, 2021

Via: RetailWire

U.S. retailers have experienced a rash of highly orchestrated and alarming smash-and-grab thefts recently, notably in California’s Bay Area and Chicago. Around 80 looters flooded a Nordstrom location in Walnut Creek, CA, on Saturday, stealing armfuls of merchandise and attacking […]


E-commerce, Retail Types

Will Macy’s curated marketplace distinguish it from online rivals?

November 19, 2021

Via: RetailWire

Macy’s plans to launch a curated online marketplace that will recruit “carefully selected” third parties to sell their products on macys.com and bloomingdales.com. The platform will launch in the second half of 2022. Jeff Gennette, chairman and chief executive officer […]


Customer Experience, Point of Purchase

Why are department stores a target for e-commerce spinoffs?

November 1, 2021

Via: Retail Dive

Just when retailers thought their imperative was to combine their e-commerce and stores into one, smooth, silo-free operation, along comes Saks Fifth Avenue, attracting hundreds of millions of dollars from investors after splitting them apart. In a series of conversations, […]


News & Trends

Will physical and digital retail operations perform better on their own?

October 20, 2021

Via: RetailWire

The lure of high valuation, standalone digital businesses is leading some retailers in a new strategic direction. While most sales come through stores, online is accelerating because of shopping trends begun at the onset of the pandemic. The challenges of […]


News & Trends

Does every online retailer need to have a third-party marketplace?

June 4, 2021

Via: RetailWire

Hudson’s Bay, Lands’ End and United Natural Foods (UNFI) all recently launched online marketplaces. Saks.com, too, is exploring one. Hudson’s Bay said its launch is part of its digital-first strategic evolution. The Canadian-based department store retailer wrote in a statement, […]


Retail Types, Stores

Sephora to set up shops in 850 Kohl’s stores

December 2, 2020

Via: RetailWire

Goodbye J.C. Penney. Hello Kohl’s. That’s one of the takeaways from yesterday’s announcement that Sephora and Kohl’s have reached a long-term deal to open co-marketed beauty product shops in 200 Kohl’s by next fall with an ongoing rollout that will […]


Retail Types, Stores

Sorry, Virginia, there will be no Santa at Macy’s

November 3, 2020

Via: RetailWire

For the first time since 1861, Santa will not be greeting kids at Macy’s New York City flagship due to the novel coronavirus pandemic. The department store giant, which had a starring role in the 1947 classic film, “Miracle on […]


Retail Types, Stores

Will J.C. Penney be renewed under new ownership?

October 29, 2020

Via: RetailWire

J.C. Penney has entered into a purchase agreement with Brookfield Property Partners and Simon Property Group and a group of first lien lenders to acquire the company’s assets. The department store retailer said it expects the deal to be finalized […]


Retail Types, Stores

J.C. Penney rescued. Will it now find success and save the mall, too?

September 10, 2020

Via: RetailWire

J.C. Penney announced yesterday that it has reached an agreement in principle with two of its landlords on a near eleventh-hour deal that will help the company avoid liquidating its business, saving about 70,000 jobs in the process. Simon Property […]


Retail Types, Stores

Does J.C. Penney still have a future?

September 1, 2020

Via: RetailWire

An attorney representing the bankrupt department store chain, Joshua Sussberg of Kirkland & Ellis LLP, said that negotiations between the retailer and Authentic Brands Group, Simon Property Group and Brookfield Property Partners hit a wall this weekend. That means Penney […]


News & Trends

25% of U.S. malls are expected to shut within 5 years. Giving them a new life won’t be easy

August 27, 2020

Via: CNBC

What is going to happen to America’s dead malls? That’s a million-dollar question plaguing retailers and real estate developers. With a report circulating earlier this month that the biggest U.S. mall owner Simon Property Group has been in talks with […]


News & Trends

COVID-19 will redefine the meaning of Christmas creep in 2020

August 24, 2020

Via: RetailWire

This coming holiday season is expected to see the earliest promotions ever, although many of the reasons are tied to the pandemic rather than getting a jump on the competition. Target plans to start holiday promotions in October to support […]


E-commerce, Retail Types

Amazon to buy up JC Penney and Sears department stores and convert them to fulfillment centres

August 10, 2020

Via: Charged

Amazon is reportedly in talks to buy up shuttered JC Penney and Sears department stores across the US and convert them into fulfilment centres. Simon Property Group, one of the US’ largest mall operators, is in talks with the ecommerce […]


Retail Types, Stores

Is the future of malls outside?

August 3, 2020

Via: RetailWire

On Friday, Westfield Valley Fair, the Bay Area’s largest mall, opened an open-air pop-up market in front of Bloomingdale’s. The pop-up tents arrive as many enclosed malls, including those across California, remain closed as a preventive measure against the spread […]


Retail Types, Stores

Who will come to J.C. Penney’s rescue?

June 17, 2020

Via: RetailWire

J.C. Penney is facing a deadline that it may not be able to meet. The department store operator, which filed for bankruptcy in May, is at risk of running out of cash by July 15 if something dramatic doesn’t happen […]


Retail Types, Stores

What’s J.C. Penney’s next move?

May 18, 2020

Via: RetailWire

J.C. Penney entered bankruptcy proceedings with a sense of urgency, setting a deadline of July 15 to secure support from lenders on a reorganization plan or pivot to pursuit of a sale to avoid liquidation. The bankruptcy was expected as […]


Retail Types, Stores

Fear Factor: Reopening Malls Means Transforming… Again

May 8, 2020

Via: Forbes

Not too long ago, malls were evolving formats to stay relevant and inspire a sense of community and excitement through experience. One of the truest examples was American Dream in East Rutherford, New Jersey, a 3 million-square-foot mall-meets-amusement park which […]


E-commerce, Retail Types

The coronavirus outbreak has shifted the online competitive landscape

March 27, 2020

Via: RetailWire

Many retailers and brands have begun to ramp up e-commerce promotions, frequently with big discounts, in efforts to connect with customers and drive sales during a time of unprecedented uncertainty. With customers just as unconfident about their futures as retailers, […]