Tag: CX

Customer Engagement, Customer Experience

How Retailers can use Digital Product Strategy to Improve CX and Fuel Growth

January 2, 2024

Via: Retail TouchPoints

With the decline in high street spending and increased online competition from ecommerce stores, companies in the retail space need to be effectively innovating to keep up. One way for brick-and-mortar stores to stay ahead of the competition is to […]

News & Trends

How AI Can Optimize the Customer Journey

December 11, 2023

Via: RIS News

In today’s consumer landscape, the customer experience (CX) is everything. As innovation in CX advances, the customer likewise comes to expect even better experiences when they engage with a brand. Enter artificial intelligence (AI) — one of the most promising […]

News & Trends

The 3 Most Impactful Location-Powered Experiences for Retailers

November 1, 2022

Via: Retail TouchPoints

As consumers increasingly adopt hybrid and omnichannel experiences, retailers must adapt to meet changing consumer expectations. Consumers expect brands to provide seamless access to products and services via mobile apps. However, many retailers struggle to deliver these experiences because of […]


5 Strategies for Balancing Security, Acquisition, and Support Costs Without Sacrificing CX

October 11, 2022

Via: Joseph Saunders

Since its inception, the global pandemic has continued to have a long-lasting impact on how we buy, work, and also how our businesses operate.  As such, user behaviour has naturally evolved, leading to developments in customer experience (CX) to meet […]

Customer Engagement, Customer Experience

H&M, Google Cloud Partner to Draw on Store, Online, Brand and Supplier Data to Boost CX

June 30, 2022

Via: Retail TouchPoints

H&M will work with Google Cloud’s computing services to improve its customer experience and supply chain capabilities, by leveraging data analytics and the technology provider’s secure, sustainable global infrastructure. The partnership’s goal is to develop an enterprise data backbone that […]

News & Trends

Retail tech is elevating CX unlocking efficiencies

June 21, 2022

Via: Retail Dive

Imagine a store where shoppers can see and summon all their size, style, and color options on shelves and in stock without ever leaving a fitting room; where managers know what’s selling and what’s on shelves right now, and associates […]


Building a Culture of Empathy to Improve Teamwork & CX

March 25, 2019

Via: Kelly Redmond

Overall success is driven by the so-called “people skills”. Employees and business leaders alike reach good positions in large part thanks to their abilities to listen, understand, and interact with other people, from peers to competitors. This is where empathy […]