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Tag: Customers retention

Customer Engagement, Customer Experience

Returns Go Digital – How Can Retailers Keep Customers Coming Back?

April 6, 2021

Via: Retail TouchPoints

Returns in the retail industry have always posed a challenge. A report from Statista estimated 2020 return delivery costs at $550 million, up 64% since 2017. Those are just costs incurred by the purchaser, which do not include the processing, […]