Customer Engagement, Customer Experience
April 9, 2024
Via: Retail DiveBest Buy and Google have previously partnered on different products and services, including advertising, hardware and Google Chrome, the retailer said. Best Buy’s internal staffers will work with Accenture and Google to create, pilot and scale the new generative AI […]
Customer Engagement, Customer Experience
January 17, 2023
Via: Independent RetailerEcommerce success has always been determined by how well an organization understands and meets its customers’ needs, and 2023 will be no different. The only contrasting aspect will be consumer expectations around customer support. In today’s world, customer support is […]