July 26, 2023
Via: RetailWireYou know why retailers’ efforts to reduce returns have been backfiring, but what about brands that have been making returns even easier and more accessible for customers? These retailers are making a good name for themselves at a time when […]
December 22, 2021
Via: RIS NewsWhether retailers strive to create a safe and efficient experience for shoppers or improve customer retention rates and average basket sizes, efficient in-store communication is essential for success. With current labor shortages threatening in-store efficiencies, every staff member is critically […]
Customer Engagement, Customer Experience
March 6, 2020
Via: Customer Experience News & TrendsGo ahead, take the warts-and-all approach to winning and keeping customers. Researchers say it’s the better way. Instead of only promoting the great things about your products and services – and we know there are many – let customers know […]
Customer Engagement, Customer Experience
February 14, 2020
Via: Customer Experience News & TrendsWhat’s worse than losing customers? Not knowing why they left. If only you knew there were problems earlier – or knew exactly when they stopped doing business with your company – you could probably reverse course. Right the wrong. Make […]
Customer Engagement, Customer Experience
December 20, 2019
Via: Customer Experience News & TrendsThe first customer experience is a lot like a first date. You got them interested enough to say yes. But your work isn’t done. You’ll need to do more to keep them engaged – and agreeable to more dates! For […]
July 10, 2024
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