Tag: customer retention

E-commerce, Retail Types

Could More Returns Lead To More Customer Retention?

July 26, 2023

Via: RetailWire

You know why retailers’ efforts to reduce returns have been backfiring, but what about brands that have been making returns even easier and more accessible for customers? These retailers are making a good name for themselves at a time when […]

Retail Types, Stores

Best Practices for Effective In-Store Communication

December 22, 2021

Via: RIS News

Whether retailers strive to create a safe and efficient experience for shoppers or improve customer retention rates and average basket sizes, efficient in-store communication is essential for success. With current labor shortages threatening in-store efficiencies, every staff member is critically […]

Customer Engagement, Customer Experience

Show your warts! Customers buy more, stay loyal when they know the downside

March 6, 2020

Via: Customer Experience News & Trends

Go ahead, take the warts-and-all approach to winning and keeping customers. Researchers say it’s the better way. Instead of only promoting the great things about your products and services – and we know there are many – let customers know […]

Customer Engagement, Customer Experience

4 reasons customers leave – and how to keep them with you

February 14, 2020

Via: Customer Experience News & Trends

What’s worse than losing customers? Not knowing why they left. If only you knew there were problems earlier – or knew exactly when they stopped doing business with your company – you could probably reverse course. Right the wrong. Make […]

Customer Engagement, Customer Experience

4 ways to crank up customer engagement

December 20, 2019

Via: Customer Experience News & Trends

The first customer experience is a lot like a first date. You got them interested enough to say yes. But your work isn’t done. You’ll need to do more to keep them engaged – and agreeable to more dates! For […]