Top

FTC, 17 states sue Amazon for ‘exploiting its monopoly power’

Omnichannel fulfillment obstacles don’t have to hold you back

Parisian charm: 4 examples of the best in-store tech in Paris

How NFT Gamification Can Impact Customer Experiences in the Retail Industry in 2023

Card payments soared to 90% of retail transactions in 2021

Tag: Customer Experience Index

Customer Engagement, Customer Experience

The Retailers Topping Customer Experience in 2021

June 9, 2021

Via: RIS News

Brands across industries had to pivot their customer experience (CX) strategies during the pandemic and it seems retailers fared well turning challenges into opportunities. In its annual ranking, Forrester reveals the scores of 220 brands across 13 industries and retailers […]