Tag: credit

Customer Engagement, Customer Experience

Home Depot names EVP of customer experience

May 31, 2024

Via: Retail Dive

In April 2022, Home Depot appointed Matt Carey as its executive vice president of customer experience. It was a new role for the company at that time, with the aim of developing strategies to improve the customer experience across in-store […]

News & Trends

BNPL popularity rises among ‘financially fragile’ consumers

February 21, 2024

Via: Retail Dive

The NY Fed previously deemed consumers using BNPL as more likely to be “financially fragile,” noting in a September report that they have credit scores below 620, have been delinquent on a loan or have been rejected for a credit […]

Retail Types, Stores

Lampert’s plan A and B for Sears

January 3, 2019

Via: Retail Dive

For years, Sears Chairman (and once CEO) Eddie Lampert helped Sears limp along a retail landscape it once dominated. And now as it faces the potential end, he’s still not ready to give it up, even if that means only […]