Customer Engagement, Customer Experience
May 31, 2024
Via: Retail DiveIn April 2022, Home Depot appointed Matt Carey as its executive vice president of customer experience. It was a new role for the company at that time, with the aim of developing strategies to improve the customer experience across in-store […]
February 21, 2024
Via: Retail DiveThe NY Fed previously deemed consumers using BNPL as more likely to be “financially fragile,” noting in a September report that they have credit scores below 620, have been delinquent on a loan or have been rejected for a credit […]
January 3, 2019
Via: Retail DiveFor years, Sears Chairman (and once CEO) Eddie Lampert helped Sears limp along a retail landscape it once dominated. And now as it faces the potential end, he’s still not ready to give it up, even if that means only […]
July 10, 2024
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