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Tag: Conversational Commerce

Customer Engagement, Customer Experience

Conversational Commerce is the Key to a Seamless Omnichannel Experience

October 5, 2021

Via: Retail TouchPoints

I was recently speaking with a senior executive from a convenience store chain who told me that his company had an epiphany a few months after COVID-19 took hold in the U.S.: “We realized that our customers’ definition of ‘convenience’ […]