Tag: consumer needs

Customer Experience, News & Trends, Point of Purchase

Report: Most consumers abandon a brand after 3 bad experiences

March 4, 2021

Via: Retail Dive

In a constantly evolving retail landscape, anticipating consumer needs is the key to retention. Coveo’s survey illustrates how quickly customers abandon brands when they don’t feel taken care of. Achieving customer satisfaction won’t come easy, though. The report indicates that […]