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Tag: consumer expectations

Customer Engagement, Customer Experience

Researchers: Omnichannel is now a baseline consumer expectation

July 18, 2022

Via: Retail Dive

Shopping experiences that were considered cutting-edge not long ago are now baseline consumer expectations, and retailers that fail to deliver them are losing rapport with shoppers, fast. For today’s consumers, that includes omnichannel journeys: consistent, made-for-me experiences, synced up across […]