It was a little over 20 years ago at a dinner meeting of supply chain professionals and related service industries that the speaker asked the audience a question which has resonated with me ever since. During his presentation, the speaker asked the room of approximately 125 attendees the following: “Who is the last person to touch a customer’s goods?”
Well, the room fell silent as we all had blank stares and looked at each other for answers.
Given that this was a group of supply chain people, I guess it was only natural that, after a minute or so, someone finally spoke up and said “picker or packer” meaning the person in the warehouse who picked or packed the items to fulfill an order.
