Customer Engagement

How Resilient Are Your Retail Tenants to Economic Shocks?
Customer Engagement How Resilient Are Your Retail Tenants to Economic Shocks?

In the current economic climate, the traditional methods of evaluating commercial real estate risk are increasingly falling short as the retail environment continues to face unprecedented volatility and shifting consumer behaviors. For years, landlords and asset managers have relied on a bifurcated

Retail Loyalty 2026: Strategies for Profit and Engagement
Customer Engagement Retail Loyalty 2026: Strategies for Profit and Engagement

Manufacturer-funded initiatives in the tobacco category provide a critical financial foundation for loyalty programs by offsetting promotional costs while driving repeated visits. In the current retail environment, convenience stores have moved far beyond being mere transaction points; they are now

Why Is Gen Z Leading the Resurgence of Brand Loyalty?
Customer Engagement Why Is Gen Z Leading the Resurgence of Brand Loyalty?

A generation once dismissed as fickle trend-chasers has unexpectedly become the most reliable anchor for modern retail brands. For over a decade, marketers watched brand loyalty steadily erode as consumers chased the lowest prices and fastest shipping, yet the narrative has suddenly flipped. New

Retail Inventory Gaps and Chaos Drive Shoppers Away in 2026
Customer Engagement Retail Inventory Gaps and Chaos Drive Shoppers Away in 2026

Our retail expert, Zainab Hussain, joins us today to break down the volatile state of the modern storefront. As an e-commerce strategist with a deep background in customer engagement and operations management, she has a front-row seat to the growing friction between digital promises and physical

Retailers Face Growing Crisis Over Customer Listening Gap
Customer Engagement Retailers Face Growing Crisis Over Customer Listening Gap

Global retail organizations are currently pouring record-breaking capital into highly sophisticated sentiment analysis algorithms while simultaneously watching their customer loyalty metrics plummet to historic lows due to a systemic failure to respond to individual human frustrations. This current

EVO Entertainment Anchors Major New Mixed-Use Hub in Forney
Customer Engagement EVO Entertainment Anchors Major New Mixed-Use Hub in Forney

An upcoming 81,950-square-foot EVO Entertainment facility will serve as the primary leisure anchor for the Village at Gateway’s expanding entertainment sector. This massive 152-acre mixed-use project, situated roughly 25 miles east of Dallas, represents a pivotal shift in the local landscape.

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