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Tag: Supply Chain


Customer Engagement, Customer Experience

Home Depot names EVP of customer experience

May 31, 2024

Via: Retail Dive

In April 2022, Home Depot appointed Matt Carey as its executive vice president of customer experience. It was a new role for the company at that time, with the aim of developing strategies to improve the customer experience across in-store […]


Suppliers

Flexing for the planet: How Walmart crushed its supplier emissions target

March 25, 2024

Via: Retail Dive

With over 100,000 suppliers, the scale of Walmart’s supply chain is mind-boggling. And so when the world’s largest retailer takes on a supply chain initiative, the results can have global ramifications. Moreover, it can set the pace for the entire […]


Suppliers

Finding the Right Approach for Supply Chain Education

March 20, 2024

Via: SCMR Editorial

There are two forces hard at work in the supply chain today: there is not enough talent, and the talent is not educated enough for a technologically advanced world. Reconciling the two will go a long way to solve many […]


Suppliers

5G and Supply Chain Connectivity: Enhancing Logistics in the Digital Age

February 29, 2024

Via: SCMR Editorial

Unreliable suppliers, transportation delays, and communication breakdowns are just some of the headaches faced by logistics and transport professionals every day. Fortunately, 5G technology can resolve these issues and streamline supply chain management. 5G connectivity gives companies end-to-end visibility into […]


Suppliers

This Supply Chain Year Will Be Dependent on Politics

February 23, 2024

Via: SCMR Editorial

Like so many organizations, the Reshoring Institute did a predictions survey for 2024. The results surprised us. Out of all the responses, politics was the most often cited regarding what will affect supply chains in 2024. Fifteen or 20 years […]


News & Trends

Walmart hits supplier emissions goal 6 years early

February 23, 2024

Via: Retail Dive

With over 5,000 suppliers participating, Walmart has called Project Gigaton “one of the largest private sector consortia of its kind.” When Walmart first set targets for reducing emissions both in its operations and value chain, the Science Based Target Initiative […]


Suppliers

4 Nonmonetary Motivators to Drive Supplier Quality Improvements

February 22, 2024

Via: SCMR Editorial

A common challenge supplier quality leaders face is getting suppliers to implement improvements beyond those necessary to maintain compliance. According to participants in Gartner’s Supplier Quality Management Benchmark Survey, even if suppliers have the knowledge and ability to develop their […]


Suppliers

Composing the Ideal Supply Chain Symphony

February 15, 2024

Via: SCMR Editorial

A well-run supply chain organization has more in common with music than many may think. A supply chain is made up of many parts—there are physical assets like trucks on the roads and robots in the warehouse. There are the […]


Suppliers

76% of supply chain operations are facing a workforce shortage

February 9, 2024

Via: SCMR Editorial

The supply chain and workforce that make up the sector are constantly evolving. Labor shortages in transportation and warehousing are quick to make headlines, but job opportunities across the supply chain continue to go unfilled despite promising pay and benefits. […]


Suppliers

Supply Chain Set to Deliver this Christmas

December 14, 2023

Via: SCMR Editorial

When it comes to Christmas – the shopping season, not the part about the eventful birth several centuries ago in Bethlehem – the last few years were packaged in considerable challenges to the retail and logistics industries. The weather wasn’t […]


Suppliers

Product Substitution: How Savvy Retailers and Manufacturers can Build Resiliency, Reduce Costs and Improve Customer Experiences

November 17, 2023

Via: Retail TouchPoints

When customers place ecommerce orders, the last thing they want is an unhappy surprise. Shipping delays and stockouts lead to frustration and disappointment, especially when logistical problems impact time-sensitive purchases, such as special occasion gifts, event tickets or prescription medications. […]


Suppliers

The Evolution of Demand: Navigating the ‘New Customer’ in the Supply Chain Landscape

November 13, 2023

Via: SCMR Editorial

The digital transformation sweeping across all supply chains is not triggered by new technology but by the emergence of new customer behaviors and expectations. This “New Customer” represents a dramatic shift in the marketplace. Today’s customers are more informed, connected, […]


Suppliers

With Supply Chain Still in Flux, Executives Focus on Sustainability, Automation

October 20, 2023

Via: Retail TouchPoints

For almost as long as retail has existed, the supply chain has contentedly operated behind the curtain. But that all changed with the COVID pandemic, the ripple effects of which brought supply chains into the spotlight. Now the supply chain […]


Suppliers

Top 3 supply chain challenges for retailers in 2024

October 9, 2023

Via: Retail Dive

The global supply chain, a vital artery of our interconnected world, continues to face unrelenting challenges in 2024. From pandemic-induced uncertainties like labor disruptions to extreme weather events, the obstacles facing those in the supply chain have been ongoing, and […]


News & Trends

What Is Value Chain in Retail?

October 6, 2023

Via: RIS News

Retailers have been talking about “digital transformation” for over five years now, but there’s a new term in retail that has unfolded on the heels of retailers’ digital transformation. That term is “value chain,” and the concept of the evolution […]


Customer Experience, Point of Purchase

Inside Target’s Store-as-a-Hub Supply Chain

October 4, 2023

Via: SCMR Editorial

The opening keynote session of this week’s Council of Supply Chain Management Professionals (CSCMP) EDGE conference in Orlando provided an inside look at the supply chain of Minneapolis-based Target, one of the world’s largest retailers. In a fireside chat with […]


Suppliers

5 reasons why supply chain execs are buckling down on order accuracy for 2023 peak season

September 25, 2023

Via: Retail Dive

After years of concern about supply chain disruptions and delivery delays, supply chain leaders are changing their priorities. Concerns have shifted toward escalating order accuracy, pricing and labor issues like shortages, turnover and retention. Given the rising costs of labor, […]


Suppliers

Who Last Touches a Customer’s Goods?

September 18, 2023

Via: SCMR Editorial

It was a little over 20 years ago at a dinner meeting of supply chain professionals and related service industries that the speaker asked the audience a question which has resonated with me ever since. During his presentation, the speaker […]


Suppliers

Why some UPS shippers haven’t diverted volume even as a potential strike looms

July 25, 2023

Via: Retail Dive

The looming threat of a UPS strike hasn’t been enough for many companies to shift some of their package volumes elsewhere. The delivery giant’s national contract agreement with the International Brotherhood of Teamsters, which represents around 330,000 UPS employees, expires […]


Suppliers

5 reasons why VPs of Supply Chain should be investing in an AS/RS solution

July 24, 2023

Via: Retail Dive

One of the key strengths of AS/RS is their ability to drastically augment storage capacity within retail warehouses. By automating the storage process, these systems maximize the vertical space available, using up to 85% less space than a traditional warehouse […]